RESERVATION MANAGER

• Having knowledge of entire Reservation Procedure according to International Hotel manual system

• Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager

• Allocate daily tasks to Reservations staff

• Review reservation booked daily.

• Review arrival report daily

• Responsible for preparation of occupancy forecast

• Responsible for training staff

• Responsible for implementation of policies and procedures

• Responsible for recording Company/Travel Agent Rates both in system and correspondence file

• Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis

• Identify Top Producing Accounts ensure proper recognition by Reservation staff

• Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.

• Responsible for various Production reports and supply to each department concerned.

• Monitoring Telephone Manner and general performance of reservations staff daily.

• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager

• Follows up tentative bookings and update reservation status

• Reviews no-show and cancelled reservations and processes charges according to hotel’s policy

• Review room blocking for Long Stay. Suites and special group request.

• Supervising of Group Reservations.

• Maintain cordial relations with commercial clients.

• Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.

• Responsible for work schedule

• Responsible for maintaining a Neat and Orderly position at all times.

• In general, perform any other duties might requested by Front Office Manager

- Certificate or Degree in Business Administration school or Hotel Management school

- Work experience at the similar style of hotel

- Excellence in presentation, prospecting, negotiation and interpersonal skill

- Communication skills: Excel, Work, Outlook, PowerPoint

- Professional in Hotel System ( Smile/ Opera)

- Languages: fluent in Vietnamese and English language (Both spoken and written)

- Pre-opening experience is a plus