Training Manager


Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

- Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Human Resort Manager for review

- Familiarize yourself with the Training Standards.

- Ensure effective training programs are in place for the following:

+ New Employee Orientation.

+ Train English language.

+ Customer Service Training.

+ Technical job specific training (through certification of departmental standards and procedures).

+ Supervisory Skills Training.

+ Management Development.

+ Fire, Life and Safety Training.

+ Selling Skills.

+ Employee retraining.

- Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.

- Maintains all hotel training records.

- Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

- Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

- Attend departmental training session and critique performance.

- Assist Department Trainers in preparing and conducting departmental training and assess accordingly

- Prepare and monitor training programs for:

+ Management Trainees

+ Work Experience

+ Hotel School Trainees, etc

- Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training

- Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs

- Produce monthly training reports for Human Resources Manager and General Manager including:

+ Internal Training Programs conducted:

 Who attended

 Number of people attended

 Duration of training

 Who trained

 Cost of delivery (including labor costs)

 Anticipated return on investment and/or training goal

+ External training programs attended:

 Who attended

 Number of people attended

 Duration of training

 Who trained

 Cost of delivery (including labor costs)

 Anticipated return on investment and/or training goal

- Liaise with educational institutions conducting hospitality and training courses.

- Maintain current information and records of suppliers of training resources and materials

- Delivers briefings of all internal programmes to executive management and department heads.

- Contributes towards regional activities as directed by Human Resources Manager/ General Manager

- Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines.

- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.

- Regularly communicates with staff and maintains good relations.

- Works with Superior in the preparation and management of the Department’s budget.

- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

- Perform any other duties which may be assigned by the management from time to time.

Quyền lợi được hưởng

* Professional and friendly working environment/ Môi trường làm việc thân thiện và chuyên nghiệp

* Attractive salary/ Mức lương thu hút

* Competitive benefit package/ Chế độ phúc lợi cạnh tranh

* Social Insurance, Medical Insurance & Unemployment Insurance/ BHXH, BHYT & BHTN

* 13th month salary/ Lương tháng 13

* 02 weekly days off/ 02 ngày nghỉ hàng tuần

* 03 sets of annually uniform/ 03 bộ đồng phục trên năm

* Duty Meal at Staff Dining Room/ Bữa ăn trong ca làm việc tại Nhà ăn nhân viên

Yêu cầu công việc

- Bachelor’s degree or Diploma in Human Resources or Training.

- 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

- Proficient in the use of Microsoft Office

- Problem solving, analytical, reasoning, motivating, organizational and training abilities.

- Good writing skills.

Yêu cầu hồ sơ

Full CV in English

Aplly CV online via, or:

Send CV directly to email: Gửi email or HR Office of X2 Hoi An @ Ha My Trung Block, Dien Duong Ward, Dien Ban Town, Quang Nam Province

Training Manager

Chức danh Ngày kết thúc Mức lương
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