Front Office Supervisor

X2 HOI AN

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

 Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

 You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

 Ensure outstanding customer care at all times;

 Maintains a friendly, cheerful and courteous behavior at all times;

 Courteously and accurately answers inquiries from potential guests and accepts hotel reservations;

 Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns;

 Uses suggestive selling techniques to sell room nights, increase occupancy and revenue;

 Supervise daily shift process ensuring all team members adhere to standard operating procedures;

 Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation;

 Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service;

 Respond to all verified credit cards of checked-in guests till complete guests check per policies;

 Allocate rooms to expected arrivals after checking the guest’s preferences and special requests;

 Build strong relationships and liaise with all other department's especially housekeeping, reservations etc…

 Cross check all billing instructions are correctly updated

 Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy;

 Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests;

 Ensure Front office log book is always updated and actioned upon

 Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager.

 Assist all departments in servicing the guests during high occupied periods;

 Takes responsibility in the absence of the Front Office Manager;

 As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team;

 Performs other duties as assigned, requested or deemed necessary by management

Quyền lợi được hưởng

* Professional and friendly working environment/ Môi trường làm việc thân thiện và chuyên nghiệp

* Attractive salary/ Mức lương thu hút

* Competitive benefit package/ Chế độ phúc lợi cạnh tranh

* Social Insurance, Medical Insurance & Unemployment Insurance/ BHXH, BHYT & BHTN

* 13th month salary/ Lương tháng 13

* 02 weekly days off/ 02 ngày nghỉ hàng tuần

* 03 sets of annually uniform/ 03 bộ đồng phục trên năm

* Duty Meal at Staff Dining Room/ Bữa ăn trong ca làm việc tại Nhà ăn nhân viên

Yêu cầu công việc

- Experience at least 02 years in the same position

- Good health, know how to arrange goods.

- Quick, careful.

- Having skills in calculating and counting goods.

- Honest.

- Having a sense of responsibility, able to withstand work pressure

Yêu cầu hồ sơ

Full CV

Aplly CV online via Hoteljob.vn, or:

Send CV directly to email: Gửi email or HR Office of X2 Hoi An @ Ha My Trung Block, Dien Duong Ward, Dien Ban Town, Quang Nam Province

Front Office Supervisor

Chức danh Ngày kết thúc Mức lương
Không có tin tuyển dụng nào trong gian.

ĐÁNH GIÁ

5.0

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5 ĐÁNH GIÁ

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