Front Office Supervisor

 You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

 Ensure outstanding customer care at all times;

 Maintains a friendly, cheerful and courteous behavior at all times;

 Courteously and accurately answers inquiries from potential guests and accepts hotel reservations;

 Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns;

 Uses suggestive selling techniques to sell room nights, increase occupancy and revenue;

 Supervise daily shift process ensuring all team members adhere to standard operating procedures;

 Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation;

 Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service;

 Respond to all verified credit cards of checked-in guests till complete guests check per policies;

 Allocate rooms to expected arrivals after checking the guest’s preferences and special requests;

 Build strong relationships and liaise with all other department's especially housekeeping, reservations etc…

 Cross check all billing instructions are correctly updated

 Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy;

 Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests;

 Ensure Front office log book is always updated and actioned upon

 Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager.

 Assist all departments in servicing the guests during high occupied periods;

 Takes responsibility in the absence of the Front Office Manager;

 As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team;

 Performs other duties as assigned, requested or deemed necessary by management

* Attractive salary/ Mức lương thu hút

* Competitive benefit package/ Chế độ phúc lợi cạnh tranh

* Social Insurance, Medical Insurance & Unemployment Insurance/ BHXH, BHYT & BHTN

* 13th month salary/ Lương tháng 13

* 02 weekly days off/ 02 ngày nghỉ hàng tuần

* 03 sets of annually uniform/ 03 bộ đồng phục trên năm

* Duty Meal at Staff Dining Room/ Bữa ăn trong ca làm việc tại Nhà ăn nhân viên

- Good health, know how to arrange goods.

- Quick, careful.

- Having skills in calculating and counting goods.

- Honest.

- Having a sense of responsibility, able to withstand work pressure

Aplly CV online via Hoteljob.vn, or:

Send CV directly to email: Gửi email or HR Office of X2 Hoi An @ Ha My Trung Block, Dien Duong Ward, Dien Ban Town, Quang Nam Province