Executive Housekeeper


Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

 The Executive Housekeeper has a role of leadership in managing requests from both guests and Hotel teams. The Executive Housekeeper must possess excellent customer service skills, is responsible for a large team around the Hotel and must be visible to the guests and staff.

 The Executive Housekeeper is responsible for the housekeeping department comprising guest rooms and public areas.

 Oversees all Housekeeping Department operations and activities;

 Plans, schedules, work assign to subordinates, supervisors and teams their assigned works should be inspects;

 Ensures that guests have a comfortable stay and receive a friendly personalized welcome;

 Ensures that the team respects guests' privacy while working;

 Handles customer comments and complaints and follows them up;

 Ensures the high quality of services provided by a third-party if any (linen hire, cleaning etc);

 Ensures that lost property is managed effectively;

 Guarantees that rooms are cleaned and services provided to the highest standards, ensures that the hotel linen are cleaned efficiently;

 Coordinates room allocation with the front office, handling any switches as necessary;

 Signals any technical faults and follows up repair work;

 Analyses guest comments and implements any necessary corrective actions;

 Manages all spend on cleaning products and welcome gifts, and ensures that equipment made available to floor team is correctly used;

 Helps optimize energy costs;

 Organizes the department for optimum efficiency, ensuring headcount matches the workload;

 Updates and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts etc) and implements action plans as necessary;

 Manages the department's purchases, stocks and laundry processes;

 Ensures respect of standards regarding hygiene, cleanliness and the safety of guests' property;

 Ensures that the equipment and cultural assets of the department remain in good condition and working order;

 Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Human Resources Department;

 Works closely with the HR Manager on performance appraisals, coaching, counseling, discipline and grievance, employee relations, wage and salary administration, compensation and benefits, succession planning;

 Effectively communicates with team members. Encourages the development of team to achieve their highest potential. Be an inspiration to all hotel’s team to achieve luxury levels of performance;

 Attends all scheduled meetings and contributes actively with proper preparation. Conducts regularly scheduled meetings of housekeeping personnel;

 Interacts in a positive way with other departments to ensure a luxury guest experience;

 Must be an example of X2 Hoi An Core Values, brand standards, and a champion of grooming and appearance guidelines;

 All other duties as directed by the General Manager;

Quyền lợi được hưởng

* Professional and friendly working environment/ Môi trường làm việc thân thiện và chuyên nghiệp

* Attractive salary/ Mức lương thu hút

* Competitive benefit package/ Chế độ phúc lợi cạnh tranh

* Social Insurance, Medical Insurance & Unemployment Insurance/ BHXH, BHYT & BHTN

* 13th month salary/ Lương tháng 13

* 02 weekly days off/ 02 ngày nghỉ hàng tuần

* 03 sets of annually uniform/ 03 bộ đồng phục trên năm

* Duty Meal at Staff Dining Room/ Bữa ăn trong ca làm việc tại Nhà ăn nhân viên

Yêu cầu công việc

- Level of Education: Bachelor;

- A minimum of 3-year experience in a similar role, preferably in the luxury and upscale settings;

- Fluent in English.

- Good health, know how to arrange goods.

- Quick, careful.

- Having skills in calculating and counting goods.

- Honest.

- Having a sense of responsibility, able to withstand work pressure

Yêu cầu hồ sơ

Full CV

Aplly CV online via Hoteljob.vn, or:

Send CV directly to email: Gửi email or HR Office of X2 Hoi An @ Ha My Trung Block, Dien Duong Ward, Dien Ban Town, Quang Nam Province

Executive Housekeeper

Chức danh Ngày kết thúc Mức lương
Không có tin tuyển dụng nào trong gian.





Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc



Sắp xếp đánh giá