Marketing and Communications Manager

At Park Hyatt Saigon, we believe our guests select our hotel because of our caring and attentive associates who are focused on providing efficient service and unique experiences.

Currently, Park Hyatt Saigon is looking for a Marketing Communications Manager. Join with Hyatt corporation to discover your place to shine in our warm, respectful, and inclusive culture.

Job Description

Administration

• Provides exceptional services to guests and internal customers in other department at all time to maintain positive interactions with good working relationships.
• Assists in the implementation of the hotel’s Marketing Communications Strategy to achieve and exceed forecasted revenue figures.
• Ensures that Marketing Communications activities are aligned with the Corporate Marketing Strategy, and the Hotel Actions have been implemented where appropriate.
• Assists in the preparation and update of the Departmental Operations Manuals.
• Attends regular departmental marketing communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.

Financial

• Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Assists with establishing annual marketing communications budgets, including above the line advertising, public relations, sales promotions and publicity that will form part of the hotel’s business plan.
• Maintains complete records of all media and purchase agreements, contracts and quotes for the hotel.
• Assists in monthly re-forecasting and managing costs based on key performance indicators.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information

Marketing

• Establishes an annual and fully integrated communications programme with measurable objectives, strategies and action steps.
• Assists in the preparation, utilisation and update of an Annual Marketing Plan, broken down as necessary by division and/or department.
• Measures, interprets, prioritises and evaluates the effectiveness of marketing communications activities through an ROI analysis and adjust as necessary.
• Develops and maintains active contacts with the press and key media people, and evaluates all media solicitations and exposures.
• Monitors all current attitudes and public statements concerning the hotel in foreign and local media.
• Ensures adequate targeted publicity and coverage of the hotel’s positioning, promotional programmes, corporate image building and other activities.
• Assesses advertising needs and opportunities for the hotel and obtains initial approval of local media campaign proposals from the Director of sales & Marketing and General Manager.
• Recommends and develops proposals and directs and implements below the line sales promotions, with external partners such as credit card companies, banks, department stores, airlines, etc. to support the advertising and sales campaigns.
• Closely works with Marketing Manager – Strategy / Marketing Analyst to maximise use of the targeted market information including customer profile, behaviour, and yield for the planning and evaluation of marketing communications.

Operational

• Closely works together with other departments to assess and support their internal and external communications needs.
• Develops good community contacts among government, businesses, associations, etc. and represents the hotel at public functions.
• Maintains a perpetual analysis of competitor’s marketing and communication activities in the local market.
• Assists the Director of Sales & Marketing by maintaining accurate records of up to date marketing expenditures, future commitments and remaining budget for the year.
• Serves as the Webmaster for hotel’s Webpage and Internet related exposure and advertising.
• Be aware of community, business, political and social factors that may affect the hotel’s financial performance.
• Establish annual e-commerce plan with Director of Marketing to support overall hotel marketing goals
• Manage content updates of all hotel sites including property, mini and local language sites and worldwide guide site.
• Marketing communications for all online marketing promotions and ensure compliance of brand standards

Personnel

• Assists in the recruitment and selection of all Marketing Communications associates.
• Ensures the punctuality and appearance of all Marketing Communications associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene.
• Conducts annual Performance Development Discussions and supports Marketing Communications associates in their professional development goals.
• Plans and implements effective training programmes for Marketing Communications associates in coordination with the Learning Manager and Departmental Trainers.
• Supports the implementation of changes as a result of the Associate Experience Survey.
• Takes an active involvement in the welfare, safety, development and well-being of associates by providing advice, counselling and truthful, diplomatic feedback.

Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. We could bring you the followings:

• Receive full training from Hyatt (Hotel orientation, Leadership development, E-learning, workshop…).
• Associates Social Space (Designed by colleagues for colleagues).
• Have 2 duty meals per working shift and snack twice per week.
• Be provided uniform and laundry service.
• Discount 50% for F&B service at our restaurants.
• Free parking at our associate parking area.
• Be developed for future internal, transfer/ promotion.
• Attend Associate Social Activities.
• Complimentary rooms in Hyatt hotels and resorts all over the world.

• Ideally with a university degree or diploma in Communications.
• Minimum 2 years work experience as Communications Manager or Assistant Marketing Communications Manager.
• Good problem solving, writing, administrative and PR skills
• Service oriented style with professional presentation skills
• Excellent organizational, interpersonal and administrative skills
• Clear concise written and refined verbal communication skills in English.

Application to:

• Online application to: Tin đã hết hạn or Ms. Trinh - Recruitment Executive (028 3824 1234 - Ext: 2303 - 0989 848 845)
• Direct application to: Human Resources Department, Park Hyatt Saigon, 2 Lam Son Square, District 1