GUEST RELATION ATTENDANT
Quy mô : 100 - 499
Mô tả công việc
• Arrive at work on time in the uniform provided; ensure a neat and tidy appearance, according to the employee handbook.
• Develop a close and harmonious working relationship with other departments.
• Attend training sessions and meetings as required.
• Anticipate guest need and handle guest inquiries in a helpful and attentive manner.
• Be knowledgeable on all facts of the hotel products, including room types, room rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• Have a complete knowledge of company policies and procedures.
• Complete all shift duties as outlined on shift checklist prior to the end of shift.
• Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.
• Conduct room and public areas inspections as required.
• Greet and acknowledge all guests.
• Welcome all guests in a polite and friendly manner.
• Suggest alternatives to meet customer needs and expectations.
• Thank and invite our guests to return.
• Carry out other duties as directed by the supervisor.
• Receive, handle and reply guest messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.
• Coordinate hotel reservations for guests when required.
• Maintain positive relations with other departments.
• Ensure that up-to-date of current facts of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and etc.
• Keep updated with all policies and procedures of the hotel.
• Assist all other areas of the hotel when required.
• Perform other duties assigned by the supervisor.
• As a part of Fusionista job
Quyền lợi được hưởng
Yêu cầu công việc
• At least Bachelor degree in any field
• New graduate who taken internship in related field or at least 1 year experience in front office.
• Good inter-personality skills, outgoing, and friendly
• Strong in English communication skills. Another language is require
Yêu cầu hồ sơ
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