GUEST RELATION ATTENDANT
- Hạn nộp: 29/05/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
2
Thành Phố Hội An - Quảng Nam
Làm theo ca
Kinh doanh & tiếp thị
Nhân viên
13/05/2020 16:35
Mô tả công việc
• Arrive at work on time in the uniform provided; ensure a neat and tidy appearance, according to the employee handbook.
• Develop a close and harmonious working relationship with other departments.
• Attend training sessions and meetings as required.
• Anticipate guest need and handle guest inquiries in a helpful and attentive manner.
• Be knowledgeable on all facts of the hotel products, including room types, room rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• Have a complete knowledge of company policies and procedures.
• Complete all shift duties as outlined on shift checklist prior to the end of shift.
• Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.
• Conduct room and public areas inspections as required.
• Greet and acknowledge all guests.
• Welcome all guests in a polite and friendly manner.
• Suggest alternatives to meet customer needs and expectations.
• Thank and invite our guests to return.
• Carry out other duties as directed by the supervisor.
• Receive, handle and reply guest messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.
• Coordinate hotel reservations for guests when required.
• Maintain positive relations with other departments.
• Ensure that up-to-date of current facts of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and etc.
• Keep updated with all policies and procedures of the hotel.
• Assist all other areas of the hotel when required.
• Perform other duties assigned by the supervisor.
• As a part of Fusionista job
Quyền lợi được hưởng
Yêu cầu công việc
• At least Bachelor degree in any field
• New graduate who taken internship in related field or at least 1 year experience in front office.
• Good inter-personality skills, outgoing, and friendly
• Strong in English communication skills. Another language is require
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 100 - 499
- Cồn Hến (turn left at 200 Nguyen Tri Phuong St.), Cẩm Nam, Hội An, Quảng Nam, Vietnam
Hoi An Memories Resort & Spa is located in the area of Cam Nam on an island in the Thu Bon and is right at the heart of UNESCO- Word Heritage Site-Hoi An. The picturesque resort offers an exceptional experience through professional services and luxury products. Ideal for couplers, honeymooners, solo travels or families, the art of relaxation is available to all.
Thông tin liên hệ
- Phòng nhân sự