Cluster Senior Event Sales Manager - Novotel Hanoi Thai Ha

• Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions

• Develop lead sources through prospecting, referrals, trace files, and cold calls

• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance

• Conduct site inspections with prospective and existing clients

• Develop and implement new sales strategies, tactics and action plans for account base

• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients

• Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):

- Electrical, internet, telecom, audio-visual and exhibit requirements

- Obtain guarantees of food and beverage events from Banquets and kitchen

- Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities

• Maintain and update current account information records

• Ensure rooming list is received 30 days prior to arrival with updated billing instructions

• Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department

• Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner

• Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly

• Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details

• Maintain visibility throughout events and be the on-site client liaison

• Follow up post-event to address any issues whilst soliciting return business

• Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the Hotel

• Prepare weekly, monthly, quarterly and annual reports as required.

Benefits

• Competitive salary & service charge

• 12 annual leaves per year

• Working 9 hours per day, 5 days per week

• Social insurance, medical insurance, unemployment insurance

• 24/7 health care and accident insurance during the term of labour contract

• Annual staff outing

• Accor Training & Career Development

Requirements

• Working experience as a  Executive Housekeeping or similar role

• Must have basic English skills

• Customer service attitude

• High school or equivalent education

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