• Setting up recording system and update index of files and form regularly.

• Coordinating and monitoring all appointments, meetings, and trainings to ensure that schedules are logged, traced and remind all concerns.

• Preparing appropriate files, folder, information, and relevant documents for each meeting

• Taking minutes, check correctness and presentation before distributing and filing according to the supervisor’s discretion.

• Handling the incoming calls and information, obtaining all relevant information and passing on to appropriate personnel.

• Ensuring meeting minutes be dispatched/out within 48 hours.

• Ensuring that monthly critique and month end reports are finished on a timely basis

• Organizing daily briefing, and other related meetings and training as assigned.

• Updating information and data relevant to the department at all times.

• Working and coordinating with other departments to ensure that the responsible job of the department meets target and goals.

• Coordinating with Human Resources for any outside affair issue.

• Coordinating and ordering special requests for General Manager including pick-up and handling of VIP’s as needed.

• Providing any assistance to the management and employees as required.

• Maintaining computerized database of all reports and systematic plan to follow up.

• Handling correspondence for all applications such as regret letter, guest complaint, enquiring, confirmation, contract and any reference.

• Greets and receives visitors and telephone calls furnishing advice and assistance on the basis of general knowledge. Refer technical matters to the appropriate individuals in the Unit.

• Acting as Interpreter and translator when necessary.

• Keeping strictly all confidential matters related to the unit.

• Preparing time sheets and keeping leave record for General Manager.

• Assisting with the organization of manager meetings, outing and other activities.

• Handling all activities related to site inspections, media visits, guest relations and client care as well as after departure to follow through.

• Update operation logbook regularly in work shift, handover to the other shift for follow up.

• Assemble reports/records/checklist related to the department operation.

• Perform other administrative documentation as requested.

• Degree of Hospitality Management or equivalent. Fluent communication in English and/or other language is preferred

• Understanding of PMS, Microsoft Office

• Communication, upselling, guest relation skills