Guest Service Agent - Front Office Officer

Coordinate with Housekeeping and In Room Dining to ensure room preferences are honored so that Arrival, Stay and Departure experience is a seamless experience

Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, and listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel’s lay-out, activities taking place and local attractions.

Responsible in consolidating guest interview statistics and general comments.

Conduct guest relations courtesy calls.

Meet and escort arriving guests ensuring that their needs are satisfied and that they are checked-in in a courteous and efficient manner.

Contact/Meet Guests during their stay and assist with any needs that arise

 All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests’ first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.

 Liaise with different departments for smooth and coordinated work.

 Ensure to interact with the guests & enable the team to understand guest requirements.

 To ensure that all guests of the hotel are checked in and checked out in an efficient, yet warm and friendly manner.

 To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.

• Diploma in Tourism / Hospitality Management

• Minimum 2 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel, Word, & PowerPoint, Opéra