Reservation Manager

MAIN DUTIES:

Administration

• Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.

• Conduct training for all staff

Training and Human Resources

• Be understanding and supportive, encouraging and helpful to all sub-ordinates.

• Have a good working relationship with all colleagues and employees of the Hotel.

• Reports directly to the Director of Sales & Marketing.

• Assist in maintaining a close working relationship with all Departments of the Hotel, especially Sales & Front Office.

Responsibilities & Means

• Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.

• Responsible for the daily organization of the section.

• Ensure efficient handling of all reservations.

Technical Responsibilities

• Contribute to overall operational efficiency by performing relevant duties as assigned.

• Use your supervision skills effectively to encourage and motivate staff.

• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.

• Establish good public relations with all guests.

• Provide guests with the most accurate and up to date information at all times.

• Follow-up “no-show” list and group wash-down daily.

• To prepare timetable planning and schedule days off for all Reservations staff.

• Supervise the confirmation of Hotel Reservations via letter/telex/fax within 24 hours of receipt.

• To check arrival lists, special filling arrangements, meal plan codes follow-up report and update correct input of origin, rates and special arrangement, VIP etc daily.

• To supervise filing of all correspondence daily according to date/month/year.

• Co-ordinate all reservations input.

• To give current update on reservation trends and forecasts for current and future dates.

• Knowledge of detailed procedures in handling room booking.

• To report regularly on happenings of the section in the morning briefing at ….

• Supervise all advance deposit and co-ordinate with the Accounts Dept. as per policies and procedures.

• Supervise provisions for commission.

Commercial Responsibilities

• Provide services and information to guests that are the most accurate and up to date possible, and are delivered to the guest in the most meaningful way.

• Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.

Replacement and temporary mission

• To be flexible and willing when asked to fill in any areas where needed to help in emergency or difficult circumstances as assigned or required by Management.

• To be ready and responsible to perform any other duties as designated or required by Management from time to time.

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

GENERAL DUTIES:

General Mission

• To assist Management in increasing the Hotel’s profitability.

• To supervise staff within the section.

Health and Safety

• Ensure that all potential and real Hazards are reported immediately and rectified

• Be fully conversant with all departmental Fire, Emergency and Bomb procedures

• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees

• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

• Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy

• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

To be fully conversant with:

• Hotel fire procedures

• Hotel security procedures

• Hotel Health and Safety policy and procedures

• Hotel Facilities and attractions

• Hotel standards of operation and departmental procedures

• Sofitel Keys of Luxury and Appearance guidelines

• Sofitel “BE Magnifique” vision and its corresponding strategies

• Methods of accepted payment of the company

• Short and long term company marketing promotions

ng interview

•Develop your talent through learning programs by Academy Accor.

•Opportunity to grow within the property and across the world!

•Commercial experience in a top landmark hotel in Vietnam – solid reference for future employment opportunities

• Professional disposition with excellent communication and interpersonal skills

• Strong in Microsoft Office suite

• Fluent in English and Vietnamese (spoken& written)

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