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1140 400
12987 1

Executive Lounge Attendant/Nhân viên lễ tân tầng VIP

  • Hạn nộp: 30/08/2025
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Vị trí
Nhân viên
Cập nhật
26/08/2025 09:20

Mô tả công việc

Front Office Operation

• Assist guests with check in and checkout, as well as other cashiering duties

• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary

• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures

• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival

• Liaise closely with other relevant departments to ensure that guests requests and needs are met

• Update and maintain repeat guest history system

• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue

• Handle guests’ complaints and comments tactfully and efficiently

• Handling guests’ mails, messages, and answering of phone calls

• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

• Be vigilant in regard to in-house credit matters and act upon any discrepancies

• Alert Security or Duty Manager of suspicious looking person(s) / articles

Quyền lợi được hưởng

  • Competitive package of salary and benefit
  • 12 days of fully paid annual leave, plus public holidays as per company policy
  • Comprehensive social insurance and health insurance according to Vietnamese labor law
  • Professional and dynamic working environment
  • Strong focus on career development, training programs, and advancement opportunities within the Accor Group
  • Staff meals during working hours
  • Uniforms provided and laundry service
  • Employee discounts and exclusive offers across Accor’s global network of hotels, including accommodation and F&B discounts
  • Supportive and multicultural workplace with opportunities for internal promotion
  • Wellness programs and team-building activities

Yêu cầu công việc

  • Diploma in Tourism / Hospitality Management
  • Minimum 1 year of relevant experience
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times

Yêu cầu hồ sơ

- Interested candidates, please send your resume in English 

- Due to number of applications we receive, only short listed potential candidates will be contacted for interview

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • 40 Phố Cát Linh, Cát Linh, Đống Đa, Hà Nội, Việt Nam
  • https://www.pullman-hanoi.com
  • The re-branded and renovated 5 star upscale Pullman is located in the business and diplomatic district of the city, offers easy access to all tourist areas and wants to be the vibrant hub of exchange of Vietnam’s capital. The hotel has 242 rooms, a 200 cover All Day Dining Restaurant “La Cheminee” with an Open Kitchen, a “Mint Bar”, extensive banqueting facilities for wedding parties and events up to 500 guests and we also provide 24 hours a day in room dining. The Pullman has an outdoor pool, a large parking, a Fit Lounge and a full service Spa.

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