Executive Lounge Attendant / Nhân viên lễ tân tầng VIP

• Assist guests with check in and checkout, as well as other cashiering duties

• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary

• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures

• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival

• Liaise closely with other relevant departments to ensure that guests requests and needs are met

• Update and maintain repeat guest history system

• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue

• Handle guests’ complaints and comments tactfully and efficiently

• Handling guests’ mails, messages, and answering of phone calls

• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

• Be vigilant in regard to in-house credit matters and act upon any discrepancies

• Alert Security or Duty Manager of suspicious looking person(s) / articles

- Competitive package of salary, service charge distribution, incentive program and 13th month salary as per hotel policies

- Fully paid annual leave, public holidays and other personal leave as per the law.

- Comprehensive social insurance as per the law upon signed employment agreement.

- Risk personnel insurance 24/7 and health insurance provided as per hotel policy.

- Staff meals during working hours.

- Uniforms provided and laundry service.

- Employee discounts and exclusive offers across Accor’s global network of hotels, including accommodation and F&B discounts.

- Supportive and multicultural workplace with opportunities for internal promotion.

- Strong focus on career development, training programs, and advancement opportunities within the Accor Group.

- Wellness programs and team-building activities.

- International working environment. Hotel Trade Union provides support and consultation to the employees.

• Diploma in Tourism / Hospitality Management
  
• Minimum 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

- Due to number of applications we receive, only short listed potential candidates will be contacted for interview