Receptionist/ Nhân viên Lễ tân

L’Eglise Hanoi Hotel & Spa

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

- Answer telephone inquiries promptly and professionally and channelled to appropriate for assistance.

- Greet guests in a friendly, smiley face and professional manner.

- Handle all Spa services’ booking and make booking arrangement accordingly.

- Be knowledgeable about all aspects of the Spa services and facilities.

- Provide information and literature of facility in person and via telephone.

- Control entry into all areas of facility by restricting all un-authorised individuals.

- Collect moneys or other suitable payment from clients for all services rendered.

- Exercise thorough knowledge of opening and closing procedures.

- Conduct Spa tours if required.

- Ensure smooth operation of Spa receptions

- Respond to inquiries by phone and in person, providing complete details of all Spa aspects.

- Handle special assignments and secretarial duties if require

- Upsell sales package following the Spa concept.

- Maintain the guest profile.

- Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, Guest relations, Spa treatments (massage, scrub, facial, etc.)

- Maintain inventory and stocking of all products unexpired.

- Follow the Telephone Etiquette Standards

- To ensure the facility is in peak condition at all times (operations and cleanliness).

- To ensure guest satisfaction at all times by ensuring that safety and service is always the Spa's first priority.

- To carry out any other duties and responsibilities as assigned

Quyền lợi được hưởng

- Salary committed at least 3.000 USD/year + service charge + tips

- 13th salary and holiday

- Fully Isurance

- Allowance for lunch, moving...

- Working in a professional environment 5-star service.

- Follow the reviews and rewards according to the system.

- Competitive package of salary and benefit.

- Insurances paid in accoording with the law

Yêu cầu công việc

- Vocational training/ college degree in Hotel Management or related field

- Familiar with Point of sale systems, MS office, Property management systems etc.

- Excellent English skills, Korean and Japanese language is advantage

- Having Spa knowledge & Service is preferable

Yêu cầu hồ sơ

- ID,

- CV

- Certificate qualification

- Portrait photo

Contact to Mr. Hoang - Mobile: 0961 567899 or via email: Gửi email

Receptionist/ Nhân viên Lễ tân





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