Front Office Supervisor/ Giám sát Lễ tân
- Hạn nộp: 31/03/2020
- Mức lương: 8 - 12 triệu
Thông tin cơ bản
1
Quận Hoàn Kiếm - Hà Nội
Ca chiều
Tiền sảnh
Trưởng ca/ Giám sát
03/03/2020 17:07
Mô tả công việc
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Arrange FO staff’s shift; supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Check all billing instructions are correctly updated
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Responsible for assisting guests with check-in and check-out, up-selling the service which include F&B, Spa, Tour,…
- Other Taskes assigned by Hotel manager & FOM
Quyền lợi được hưởng
- Follow the reviews and rewards according to the system.
- Competitive package of salary and benefit.
- Insurances paid in according with the law
- Enjoy 12 days full of leave per year
Yêu cầu công việc
- Fluent English
- At least 2 years in a similar position in hotels with same category
- Computer Skills & to be fluent with Smile system.
Yêu cầu hồ sơ
- CV
- Certificate qualification
- Portrait photo
Contact to Mr. Hoang - Mobile: 0961 567899 or via email: Tin đã hết hạn
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- Quy mô:
- 86 Hang Gai St, Hoan Kiem Dis, Hanoi City
- https://leglisehotel.com
Eglise is a charming boutique hotel which is at 86 Hang Gai. This is perfectly a destination for travelers who want to explore Vietnamese culture. With great facilities, unique design and an extremely convenient location, customers will easily discover everything around. (50 meters to Walking street and Hoan Kiem Lake, 100 meters to Joseph's Cathedral .. .)
Thông tin liên hệ
- Trần Mạnh Hoàng - BOM