Front Office Supervisor/ Giám sát Lễ tân

Hạn nộp: 31/03/2020
Mức lương: 8 - 12 triệu

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Hoàn Kiếm - Hà Nội

Giờ làm việc
Ca chiều

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
03/03/2020 17:07

Mô tả công việc

- Ensure outstanding customer care at all times.

- Maintains a friendly, cheerful and courteous demeanor at all times.

- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

- Arrange FO staff’s shift; supervise daily shift process ensuring all team members adhere to standard operating procedures.

- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

- Check all billing instructions are correctly updated

- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

- Responsible for assisting guests with check-in and check-out, up-selling the service which include F&B, Spa, Tour,…

- Other Taskes assigned by Hotel manager & FOM

Quyền lợi được hưởng

- Working in a professional environment - 5-star service.

- Follow the reviews and rewards according to the system.

- Competitive package of salary and benefit.

- Insurances paid in according with the law

- Enjoy 12 days full of leave per year

Yêu cầu công việc

- Graduated University Degree in Tourism

- Fluent English

- At least 2 years in a similar position in hotels with same category

- Computer Skills & to be fluent with Smile system.

Yêu cầu hồ sơ

- ID,

- CV

- Certificate qualification

- Portrait photo

Contact to Mr. Hoang - Mobile: 0961 567899 or via email: Tin đã hết hạn

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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L’Eglise Hanoi Hotel & Spa

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Quy mô:
86 Hang Gai St, Hoan Kiem Dis, Hanoi City
https://leglisehotel.com
Eglise is a charming boutique hotel which is at 86 Hang Gai. This is perfectly a destination for travelers who want to explore Vietnamese culture. With great facilities, unique design and an extremely convenient location, customers will easily discover everything around. (50 meters to Walking street and Hoan Kiem Lake, 100 meters to Joseph's Cathedral .. .)