Bell Captain

Hoiana Hotels

Quy mô :

Phòng Nhân Sự +84 (0) 235 626 3333 – Ext: 586075 Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Maintain the entrance, main door area clean and tidy, free of obstacles and ensuring the traffic through the driveway is controlled.
  • Provide complete knowledgeable with the service offered by the hotel, how and where these facilities could be obtained in order to give accurate information to guests.
  • Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the associates to escort guests, with baggage to the front desk for check-in.
  • Record all out-going taxi transfers into Concierge Taxi Log.
  • Call taxis for guests as required and do the best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself or by cautioning the guest to be on the alert.
  • Be knowledgeable to assist guests in these inquiries and requests for transport and other information.
  • Be aware of the events of the day and the activities going on in the hotel.
  • Be alert of VIP, special attention, regular and long-stay guests when they present at the lobby, address the guests by name whenever possible.
  • Alert security or Commons Connector Manager whenever a seemingly suspicious looking person is present.
  • Must be fully conversant with emergency evacuation and fire procedures
  • Handling guest messages, faxes and mails.
  • Taking care of guest’s baggage, including safe custody, airlines check-in, have them shipped or repaired.
  • Airlines ticketing, all aspects of involving flight reservations, ticket purchase, changing flight date, re-routes, meal and seat requests and, city airport check-in.
  • Arranging anniversary gifts delivery to both local and overseas (e.g. flowers, candy, chocolates etc.)
  • Be aware of the daily weather forecast.
  • Ground transfer, taxies, limousine, and coaches (Basically anything with wheels, ground transport).
  • Maintain Concierge Desk’s operation tools / stock in par, both hotel and tourist printed collaterals.
  • Be aware of the hotel’s daily banquet functions / events.
  • Maintain cleanliness and orderliness of the hotel’s main driveway, ensuring smooth traffic flow at all times and nil parking obstruction at the wheel chair bay.

Quyền lợi được hưởng

  • Insurance
  • Training & Development
  • Accommodation - Hoiana Staff Village
  • Annual leave
  • Heath checkup
  • Employee shuttle bus service
  • Uniform

Yêu cầu công việc

Excellent interpersonal and communication skills, eagerly connect with everything and everyone

Problem-solving; seize opportunities to synergize; analytical and negotiation skills

Good communication skill in English verbal, listening and writing

Yêu cầu hồ sơ

Updated full CV with your photo

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Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
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Môi trường làm việc
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Hoiana Hotels

Địa chỉ: Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam

Điện thoại: +84 (0) 235 626 3333 – Ext: 586079