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Guest Experience Officer - Korean/Chinese

  • Hạn nộp: 15/08/2023
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Duy Xuyên - Quảng Nam
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
27/07/2023 14:19

Mô tả công việc

• Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.

• Bears a full & comprehensive knowledge of the Hotel, including all departments, services & outlets.

• Ensures personalized service is offered to guests during their stay. Identifies & anticipate guest needs.

• Maintains a high level of communication & feedback within the department.

• Abides with all policies & procedures as stated in the Guest Experience’s SOP manual.

• Reports for duty punctually & in accordance to the issued department duty

• Adheres at all times to the Hotel Grooming & Uniform Standards.

• Provide food and beverage service in the executive club lounge with the ability to handle plate, hand carried service

• Reports guest complaints, requests and inquiries to Guest Experience Supervisor

• Reports any unusual occurrences or requests to the manager or assistant manager.

• Participates in the orientation, meeting, and training process of all colleagues assigned to Executive Club Lounge

• Possess working knowledge of the Hotel Operating System (Opera)

• Bears full understanding & knowledge of all in suite services, technology, amenities, functions & systems.

• Carries out pre-arrival interviews

• Ensures that all procedures & responsibilities relating to the Greeting/Arrival procedures are adhered to.

• Assists & co-ordinates all in suite guest needs & requirements.

• Co-ordinates Laundry & Pressing collection & delivery

• Reports any suite maintenance requirement according to standard procedures.

• Coordinate delivery of all amenities &/ or gifts.

• Coordinates delivery of preferred newspapers & magazine to all suites.

• Ensures that all glassware, chinaware, and cutlery in the suite are cleaned, free of stains and presented as per standard.

• Sets-up any bottle of complimentary drink as per standard. Provides Tea, Coffee and Beverage service to all suites.

• Ensures a daily replenishment of good quality fruits, eventually, according to guests’ preferences.

• Ensures that the flowers are always fresh and displayed in fresh water.

• Ensures that guest supplies are replenished and displayed as per standard.

• Provides personalized guest service (Luggage packing and unpacking, Shoe polishing, laundry collecting and delivery…)

• Builds a rapport with all allocated guests and maintains interactions in order to facilitate guest recognition and obtain information regarding their preferences for guest history.

• Provides a continual source of information, help and assistance to all guests.

• Ability to provide full itineraries of entire stay, with updates daily on turndown

• Facilitate guest departure, coordinating between Reception and guest to gain final approval and payment.

• Updates and maintains all guest history / profile

• To maintain amicable and co-operative working relations with other departments

• To attend any courses Management may deem beneficial

• Carry out other duties, directed by Management. Understands that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.

• Performs other additional duties and special projects at the direction of Guest Experience Supervisor

Quyền lợi được hưởng

  • Insurance
  • Training & Development
  • Accommodation - Hoiana Staff Village
  • Annual leave
  • Heath checkup
  • Employee shuttle bus service
  • Uniform

Yêu cầu công việc

• Excellent verbal, interpersonal &communication skills

• Knowledge of computers including Microsoft Office products & PMS (Opera & Micros preferred)

• A minimum of two years prior experience in related hospitality fields is necessary

• Must be willing to work varied hours, including nights, weekends, holidays and split shifts (according to the needs of the guests).

• Excellent command of English and Vietnamese (spoken and written) is essential

Yêu cầu hồ sơ

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
  • http://career.hoiana.com/
  • Situated in Quang Nam Province about one hour’s drive from Danang, Hoiana Hotels offers fantastic opportunities and attractive packages for professionals at every level across four hotel brands: Rosewood Hoi An Showcasing an exquisite sense of place, ultra-luxury Rosewood Hoiana features beautifully designed and appointed guestrooms and villas, superb wellness and recreational facilities, and memorable dining experiences. KHOS Hoiana Sleek, stylish and elegant, KHOS Hoiana blends connectivity and social gathering in contemporary living and event spaces with stunning sea views. New World Hoiana Hotel & Residences New World Hoiana Hotel & Residences offers supremely comfortable rooms and suites, state-of-the-art facilities and unforgettably warm and genuine service. Hoiana Hotel & Suites Premium in every aspect, our all-suite accommodations offer ocean views, creating restful, indulgent stays that pair perfectly with exciting resort entertainment. Take the next step in your career and be part of Vietnam’s most vibrant beachfront destination!

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