Banquet Supervisor

• Be responsible for overall supervision and coordination of all activities of personnel engaged in operation of the Event section.

• To ensure proper coordination with F&B Kitchen, Housekeeping, Engineering and other departments for all necessary arrangements and preparation for each function based on the Event orders.

• To perform any other duties as assigned by your supervisor in a timely and efficient manner.

• To control part-timers for specific function and check attendance of all permanent and casual staff.

• To maintain proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.

• To make frequent suggestions to Hotel Management in reference to improvement of general operation, cost control and profitability.

• To set up and serve in function in accordance with Standard Operating Manual.

• Be in charge of repair fixtures, fitting and banquet operating equipment, initiate maintenance request as necessary.

• To maintain establishment of par stock for operating supplies to ensure smooth operation.

• To participate in daily briefings and monthly communication meetings to discuss various aspects of service and preparation. 

• To follow control procedures for billing before and after service.

• To implement and enforce safety regulations and hotel rules.

• To welcome host of function and assist any last minute changes or arrangement in the absence of Assistant Event Manager.

• To attend to guest complaints, requests or inquiries regarding food and services and immediately take all required corrective measures.

• Employee Benefit Card offering discounted rates in Accor Hotels worldwide.

• Develop your talent through learning programs by Academy Accor.

• Opportunity to grow within your property and across the world.

• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

• 1 or 2-year experience in a similar position.

• Extremely high spirit of Customer Service.

• Computer skills: Proficient in Microsoft Office.

• English: Good communication skills.