E- Commerce

- Assist DOSM in developing effective strategy & activities to drive all e-commerce channels (Online business, Online Tour operators & Third party sites).

- Daily management of hotel online presence on various Online Travel Agent websites & communicate with DOSM, reservation teams on these

- Be responsible for driving resorts’ booking conversion through all online channels.

- Monitor the hotel's e-Commerce strategies as they are being implemented;

- Managing rate & inventory changes as well as content management;

- Manage e-Commerce website content updates, coordinating site changes with IT and with Digital Marketing team including product presentation, pricing changes and text and image modifications

- Manage and update the Hotel’s website and e-Commerce functions including latest campaign, events and promotions from the Hotel;

- Drives web traffic/sales, growth of e-Commerce applications via targeted online campaigns and retention strategies, with high level of customer acquisition and conversion;

- Handle customer service for online – phone calls, e-mails, facebook, etc;

- Negotiate and close new business opportunities with new online merchants.

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- Be creative with a strategic mind and needs good computer knowledge and internet skills - computer literate. Familiarity with different OTA channels is a must;

- Possess strong planning skills, good business acumen, excellent communication and negotiation skills, creative and meticulous with details;

- Developed analytical and problem solving skills;

- Able to work independently and work under minimum supervision;

- Able to execute online campaigns and monitor the performance of the campaign to ensure good result;

other properties that include Mia Resort Nha Trang, Mia resort Mui Ne, Sailing Club Nha Trang and Louisiane Brewhouse. We are also an employee focused organization that genuinely cares about our staff offering a great team environment and career development opportunities.

- Assist DOSM in developing effective strategy & activities to drive all e-commerce channels (Internet, Tour operators & Third party sites)

- Be responsible for driving resorts’ booking conversion through all online channels.

- Develop online marketing plan for all promotions and products

- Provide the highest level of creative and innovative marketing supports to the business

- Develop strong internal relationships across Sales & Reservation team to ensure consistency in products across all channels.

- Daily audit and update hotel’s social media channels (Facebook, Twitter, Instagram, Google+, Youtube, LinkedIn), resorts’ website and resorts certified OTAs.

- Maintain and increase visibility through Search Engine Optimization (Google Search & Google Display Campaigns), if any

- Maintain in a good relationship and deal with online marketing agencies, travel bloggers, and online influencers for marketing campaigns