Reservation Agent

The Reservations Agent is directly responsible for handling telephone inquiries, accepting reservations and the subsequent input into the computer system. On a broader scale the Reservations agent must work closely with all Front Office and Sales personnel, and in particular, Sales, providing lead advice and constant "feedback" concerning both inquiries and firm reservations. The Reservations Agent must work at all times in maximizing FSVT occupancy potential, whilst protecting the Hotel's business mix. The Reservations Agent must at all times maintain a professional, yet friendly business manner to all guest and client liaison, personally, in correspondence and on the telephone.

• To ensure that every booking made by a travel agent contains the relevant travel agent name.

• Responsible for ensuring that all reservation filing and correspondence is carried out daily. Filing must be strictly monitored and filed in a way, which ensures that all information is quickly on hand and easily located by all staff within the Front Office.

• Receives, processes and confirms all room reservations channeled through the efficiently and courteously:

 Telephone

 In person

 Facsimile

 Email

• Ensuring that reservations are processed based on the established room availability, applicable rates and billing arrangements.

• Direct entry into the system with all necessary information

• Files all reservations according to dates of arrivals for the month at the end of each day.

• Prepares room reservations confirmation within the same day of enquiry

• Ensures that all telephone calls channeled through the reservation extensions are answered within three rings.

• Provides general information on hotel restaurants, bars and facilities.

• Performs all duties common to rank and file staff and any other duties as may be assigned by Department Head

• Follow prepaid booking online and chase payment booking from travel agent or other accounts.

• Pre-check bookings for the next day

- Lương thưởng cạnh tranh

- Hưởng 100% lương + phí phục vụ trong thời gian thử việc

- 2 ngày nghỉ trong tuần

- Tham gia đầy đủ các khoản BHXH

- Được training phát triển kĩ năng chuyên môn, kỹ năng mềm và Tiếng Anh

- Hỗ trợ cơm giữa ca