E-Commerce Manager

1. To assist the VP Revenue & Distribution in maximizing room revenues Online by keeping rate parity across all channels.

2. Conduct oneself in a professional manner at all times and adhere to the established conduct and house rules, fire regulations and department procedures. Set an example for Reservations and other staff to follow.

3. Manage staff in all aspects including training, monitoring, and performance management within Human Resources guidelines.

4. Be completely knowledgeable with the properties and theirs pecial rates and promotions.

5. Ensure All Pictures & Descriptions on 3rd party websites are recent and accurate. Encourage the Hotel reservations/sales/marketing to help checking.

6. Ensure All properties actually managed are visible on All E-Channels

7. Ensure All NEW Properties are introduced and featured quickly on All E-Channels

8. Ensure all extranets are updated constantly according to the rate policy

9. Monitor availability and rates whilst ensuring rate parity across all 3rd party websites

10. Monitor OTA Bookings on a daily basis and take necessary action to contact or visit Agents in order to increase business levels.

11. Assist Properties and Reservations Manager to load/change allotments/rates in each property if necessary.

12. Plan and execute regular sales visits to designated contacts (Web Agents)

13. Visit each Top Agent at least 1 time per Month

14. Prepare and manage E-Commerce contract templates and special offer templates

15. Ensure hotels receive copies of all contracts sent

16. Maintain the Web Agent database and send updates to Properties Monthly

17. Provide detailed follow upon each sales visit including opportunities and general market feedback / competitor activities etc.

18. Propose Promotional campaigns that will drive revenue

19. Maintain and keep accurate filing of all agent / hotel correspondence including hanging files and on the company shared drive.

20. Measure on monthly basis production of all E-commerce accounts

21. Ensure Weekly Competitor Test are conducted and feedback findings to maintain competitive edge

22. Maintain a rolling 12 month calendar of Promotions with Tracking of Production

23. Analysis of Booking Patterns and Market Trends for OTAs

24. May be invited to the weekly RSM (Revenue Strategy Meeting) from time to time

25. Assist in updating the hotel Sales and Marketing Plan as directed

26. Assist VP Revenue & Distribution with Data Analysis.

27. Ensure that VP Revenue & Distribution is fully informed of all issues relating to E-Commerce.

28. Maintain a close working relationship with the Front Office, Revenue Management, and Sales departments.

29. Maintain an effective flow of communication with all other departments.

30. Communicate and implement conversion targets set by VP Revenue & Distribution.

31. Assist the sales team with performance analysis of the hotel’s top producing accounts

32. May be assigned other tasks or responsibilities as required or directed by the VP Revenue & Distribution or Executive Committee.

General:

1. Contributes to the morale and team spirit of the hotel by maintaining good relationships with colleagues.

2. Performs additional duties as directed by supervisors. These may include duties at any properties.

3. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.

4. Is fully conversant with all health and safety, fires and emergency procedures.

5. Maintains a high standard of personal hygiene, dress, uniform, and body language.

6. Is polite and professional in any situation where the image or reputation of the hotel is represented.

7. Attends meetings and training as required by supervisors.

8. Ensures that all activities are carried out honestly, ethically, and within the parameters of the law.

- Life & Health Insurance

- Uniform, Laundry & Meals

- Opportunity for career growth

1. At least Bachelor degree in any field

2. At least 3 year experience at manager level, reservation manager or sales

3. Strong in inter-personality and leadership skill

4. Proficiency in English communication

5. Strong in driving results