Learning & Development and Compliance Manager

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Đống Đa - Hà Nội

Giờ làm việc
Giờ hành chính

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Hành chính, nhân sự Đào tạo

Vị trí
Outlet Manager

Cập nhật
19/09/2025 03:15

Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
Conduct regular training needs analysis and coordinate with department managers to help identify training opportunities for their team members
Initiate, coordinate, deliver and follow-up on all departmental training activities within the hotel
Main focus on ongoing internal training for guest experience in all aspects of the hotel industry
Identify training needs for the purpose of personal training and development of heartiest and follow Accor guideline for team support in training needs
Conduct all Accor and Sustainable Compliance training
Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
Handle monthly reporting for Accor and for Owners – Training & Development + Compliance reports
Update and maintain accurate records of training activities and participant information
Maintain an ongoing Monthly Training Calendar to ensure learning resources and opportunities are maximized
Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees
Facilitate and support Accor’s vision throughout the business internal and external
Facilitate and support CSR events for the hotel and work with Accor hotels in Hanoi for compliance

Competitive remuneration package
100% service charge earned during probation period
Joining one of the biggest International Hotel Group in the world
Opportunity for career advancement, training and development within the property and across the world
Opportunity to experience international hotel’s service standards & to grow interpersonal skills.
Accor employee’s benefits as per hotel policies
Working in teamwork environment & experiencing multitasking to enhance skills for international hotel’s service standard
Other benefit as per hotel policy and Labor law

Bachelor’s Degree or Diploma in Human Resources Management / Hotel Management
Minimum 1 year of training/facilitation experience
Experience in internal hotel chain will be preferred but not limited
Great customer service skills and demonstrates customer centric attitude
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Strong leadership, interpersonal and negotiation skills
Excellent communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
Strong team spirit with Can Do Attitude
Ability to balance Business requirement inline with people’s requirements
Maintain supportive dialogue with all Department Heads , Owners , Accor and senior management
Has passion for training
Demonstrates Passion for hotel industry

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

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Quy mô:
Số 21, phố Duy Tân, Hà Nội, phường Dịch Vọng Hậu, Quận Cầu Giấy, Thành phố Hà Nội, Việt Nam
https://all.accor.com/hotel/C265/index.en.shtml
Situated in Hanoi's new business district, Mövenpick Living West Hanoi is an ideal choice for both business and leisure travelers desiring a blend of traditional and modern elements. Drawing inspiration from the culture of the Northern mountainous plains, the hotel features 196 sophisticated and modern rooms and suites. It also offers a state-of-the-art conference center with a 273 sqm ballroom and three adaptable meeting rooms, an indoor saltwater pool, a delightful all-day dining restaurant and an Executive Lounge.