Manager, Service Desk Hoiana

Hoi An South Development LTD - CASINO

Quy mô : 1.000 - 4.999

Phòng Nhân sự +84 (0) 235 626 3333 – Ext: 256 Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Main Purpose of the Job

The Manager, Service Desk is responsible for leading a team of support representatives to enable the success and satisfaction of end user support. This position will also be responsible for ensuring that data from the end users is being reported properly throughout the organization along with ensuring the team is focused on the success of our platform and products. This position requires exceptionally strong time-management skills, leadership ability, strong verbal and written communication skills, superior customer service skills and strong technical abilities.

Duties may include but not limited to:

  • Lead a team of technical minded individuals
  • Ensure success of each team member by providing guidance and training
  • Handle all escalations that come from within the business and externally
  • Manage a 24/7 support roster; including scheduling and shift coverage
  • Provide feedback, coaching/training, and disciplinary plans
  • Interaction with both our vendors and users for escalations
  • Take ownership of incidents and managing them in a logical and methodical manner
  • Ensure all incidents are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
  • Manage faults through their entire life cycle from the first point of contact through to resolution, proactively keep the customer informed of progress
  • Identify and recommend solutions for repeat issues or service risks into service management teams
  • Ensure effective management of issues raised via telephone, email, self-service and face to face and handle the resulting incidents or service requests, using agreed incident management and request fulfilment processes
  • Conduct IT trouble/incident ticket reviews
  • Investigate documentation for resolution of known problems
  • Monitor server and network services and escalates through given workflow procedures
  • Proactively contribute to continuous service improvement through identification of process improvements and problem prevention

Quyền lợi được hưởng

  • Insurance
  • Employee Shuttle Service
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Yêu cầu công việc

  • 5 years of professional IT Support management experience desired
  • Strong technical knowledge in:
  •  Personal computers, printers, and network equipment
  •  Windows WIN 10
  •  MS Office 2013/ 2016 Suite
  •  General network troubleshooting
  • Must have excellent customer service skills with an ability to demonstrate patience, tact, and respect
  • Effective verbal and written communication skills with an ability to communicate issues and resolutions to all levels of the organization;
  • Strong problem-solving abilities;
  • Ability to work well under pressure and tight deadlines
  • Flexibility and adaptability in a dynamic environment
  • Ability to work independently as well as within a collaborative team setting
  • Proven track record of continual service improvement and ticket management
  • Skilled in first line incident diagnosis and resolution

Yêu cầu hồ sơ

Most updated CV in English with clear portrait photos

Manager, Service Desk Hoiana

Lưu ý: bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn

Tải lên từ máy tính Xem hồ sơ tải lên

Hồ sơ mẫu Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 3MB

Chức danh Ngày kết thúc Mức lương
Manager, Compliance 28/07/2020 Thỏa thuận
Duty Engineer, Engineering 30/06/2020 Thỏa thuận
Technician, Kitchen Equipment & Freezer 30/06/2020 Thỏa thuận
Senior Draftsman, Design & Development 31/07/2020 Thỏa thuận
Assistant Chief Steward, Culinary 30/06/2020 Thỏa thuận
Storekeeper, Culinary 30/06/2020 Thỏa thuận
Technician, Service Desk 31/07/2020 Thỏa thuận
Manager, Service Desk Hoiana 31/07/2020 Thỏa thuận
Manager, Procurement 31/07/2020 Thỏa thuận
Officer, Receiving & Warehouse 31/07/2020 Thỏa thuận
Executive, Database (Casino Marketing) 31/07/2020 Thỏa thuận
Senior Executive, Casino Branding 31/07/2020 Thỏa thuận
Senior Executive, VIP Reservation 30/07/2020 Thỏa thuận
Pit Manager, Table Games 30/10/2020 Thỏa thuận
Representatives, Rewards Club - Marketing Operations 31/05/2020 12 - 20 triệu
Supervisor, Transportation (Limousine Service) 30/06/2020 Thỏa thuận
Nhân viên tập sự chia bài - Trainee Dealer 31/12/2020 8 - 12 triệu
Guest Services Ambassador, VIP Services 30/06/2020 Thỏa thuận
Multimedia Specialist 31/07/2020 20 - 30 triệu





Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc



Sắp xếp đánh giá


Hoi An South Development LTD - CASINO

Địa chỉ: Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam

Điện thoại: +84 (0) 235 626 3333 – Ext: 256