Nhân viên lễ tân / Guest Service Agent
- Hạn nộp: 15/07/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Thành Phố Hạ Long - Quảng Ninh
Làm theo ca
Tiền sảnh
Nhân viên
06/07/2020 14:48
Mô tả công việc
Duties and Responsibilities:
1. To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the employee handbook.
2. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and etc.
3. To develop a close and harmonious working relationship with housekeeping and all hotel departments.
4. Attend training and meetings as required.
5. To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
6. Have a complete knowledge of hotel policies and procedures.
7. Report health, safety, and security hazards to the assistant manager-front office, and/or manager on duty.
8. Ensure front desk is clean and tidy at all times.
9. To perform check-in, check-out and cashiering for hotel guests.
10. Suggest alternatives to meet customer needs in terms of product features and benefits.
11. Offer information and services where appropriate.
12. Thank customers and invite our guests to return.
13. Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.
14. Complete all shift duties as outlined on shift check list prior to the end of shift.
15. Handle reservation calls after hours, ensuring guest needs are met, in a helpful efficient manner, input into the system as per procedure.
16. Ensure credit policy is adhered to at all times, any variance reported to the manager on duty immediately.
17. Ensure float is maintained at a constant level as issued by accounting department.
18. Carry out requests as directed by hotel management.
19. Issue safety deposit boxes to hotel guests ensuring access and release forms are completed per hotel procedures.
20. Receive, handle and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.
Quyền lợi được hưởng
- Competitive Benefit
- Professional working environment.
- Highly motivated
- Follow the Vietnamese law
Yêu cầu công việc
1. At least Bachelor degree in any field
2. New graduate who taken internship in related field or at least 1 year experience in front office
3. Good inter-personality skill and outgoing, friendly
4. Strong in English communication skill
5. Strong in problem solving skills, and execution of work
Yêu cầu hồ sơ
- Identity card (Notarized)
- Family book (Notarized)
- Health check (provincial hospital, health center)
- Degrees/certificates
- Application form
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Hạ Long, Quảng Ninh
Phat Linh Hotel Halong has 315 comfortable rooms with excellent hospitality and provides conference rooms with state-of-the-art facilities and great dining experiences in our restaurants and bars. All accommodation are decorated in a modern and contemporary internationally-influenced design and feature the signature comforts and conveniences of the Eastin Hotels & Residences brand.
Thông tin liên hệ
- Nhân sự