Hoteljob MV: "Tôi Là Nhân Viên Khách Sạn": Xem Ngay

Hoteljob.vn ra mắt phiên bản App Mobile cho 2 hệ điều hành IOS (Tại đây) và Android (Tại đây)

1140 400
24715 1

Reservation Supervisor / Giám sát Đặt phòng

  • Hạn nộp: 31/07/2020
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

JOB DESCRIPTION:

• Report for duty on time in full uniform, keep smart and well-groomed at all times and maintain a friendly and cheerful attitude.

• Plan and administer duty roster for the section.

• Ensure day-today efficiency of the section by supervising and evaluating staff performance and reporting regularly on happenings within the section.

• Ensure day-to-day efficiency of the section by supervising and evaluating staff performance and report regularly on happenings within the section.

• Ensure efficient handling of reservations for the following:

 Local/overseas individuals

 Group wholesale/adhoc

 Email/fax/tells bookings

 Special room allotment

 Applicable discount requests

 Sister Hotels room reservations request

• Company monitor bookings and room situation to maximize opportunities for achieving occupancy, yield and rates.

• Supervise and participate in the day activities of reservations clerk engaged in receiving and confirm guest room reservations.

• Ensure that all hotel reservations via letter/telex tele-fax /email are responded to within 24 hrs of receipt and file accordingly.

• Coordinate with the Sales with other departments on the status of group reservations, special incentive groups and special arrival.

• Check and update the following:

 Daily “No show” list

 Group confirmation and wash down

 Special rates/discounts/special account file

 Room availability for all section/ reservations network

 Arrival list and Special billing arrangements

 Meal Plan codes

 Any special arrangements for VIPs

 Free-sale allotment status

 Wait-List, if any

• Prepare the following:

 Daily Pick up for current month

 Weekly for current and following month

 Following week’s group and VIPs

• Resolve complains from clients in regard to reservations and take immediate remedy action.

• Continuously seek from improve the work flow and operating systems within the Reservation Department.

• Maintain a file for the reservation request forms and duplicate of reservation slip, file the same according to dates of arrival.

• Double check all correspondences of bookings before sending out to Reception the next day.

• Monitor all incoming faxes and ensure prompt delivery to Concierge /Business Center for Guest/Administration.

• To carry any job functions as may be assigned by the Management.

• Complete knowledge of hotel policies and procedures regarding reservation and discounts.

• Complete knowledge of Hotel’s room categories, rates structures, applicable packages, facilities and services.

• Overall knowledge of Room Reservation operating equipment and procedures.

• Ability to select, supervise and train section’s staff and allocate work effectively.

• Ability to plan and administer section’s duty roster.

• Ability to resolve Guest complaints diplomatically and personnel problem in his/ her shift.

• Ability to co-ordinate with other departments,

• Must be familiar with all emergency procedures (fire, accident, bomb threat etc) and knowledge of first aid and fire fighting preferred.

• Able to perform shift duties

• Other task list is assigned by hotel management.

Quyền lợi được hưởng

- Competitive Benefit

- Professional working environment.

- Highly motivated

- Follow the Vietnamese law

Yêu cầu công việc

1. At least Bachelor degree in any field

2. Good inter-personality skill and outgoing, friendly

3. Strong in English communication skill

4. Strong in problem solving skills, and execution of work

Yêu cầu hồ sơ

- CV in English and Vietnamese

- Identity card (Notarized)

- Family book (Notarized)

- Health check (provincial hospital, health center)

- Degrees/certificates

- Application form

Chia sẻ:
Tải lên từ máy tính

Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô:
  • Hạ Long, Quảng Ninh
  • https://delaseahalong.com.vn
  • DeLaSea Ha Long Hotel là khách sạn sang trọng với 326 phòng nghỉ với tầm nhìn tuyệt đẹp ra toàn cảnh Vịnh Hạ Long cùng các tiện ích và trang thiết bị hiện đại nhằm nâng niu, trân trọng trải nghiệm của quý khách. Hãy liên hệ với chúng tôi để đặt phòng 0203.6503289 hoặc 0984635923

Thông tin liên hệ

  • Vũ Thị Yến - Trưởng Bộ Phận Nhân Sự

Mã QR giới thiệu

Hỗ trợ qua Facebook Messenger Hỗ trợ qua Zalo