Reservation Supervisor / Giám sát Đặt phòng
- Hạn nộp: 31/07/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Giờ hành chính
Tiền sảnh
Trưởng ca/ Giám sát
21/02/2025 15:53
Mô tả công việc
JOB DESCRIPTION:
• Report for duty on time in full uniform, keep smart and well-groomed at all times and maintain a friendly and cheerful attitude.
• Plan and administer duty roster for the section.
• Ensure day-today efficiency of the section by supervising and evaluating staff performance and reporting regularly on happenings within the section.
• Ensure day-to-day efficiency of the section by supervising and evaluating staff performance and report regularly on happenings within the section.
• Ensure efficient handling of reservations for the following:
Local/overseas individuals
Group wholesale/adhoc
Email/fax/tells bookings
Special room allotment
Applicable discount requests
Sister Hotels room reservations request
• Company monitor bookings and room situation to maximize opportunities for achieving occupancy, yield and rates.
• Supervise and participate in the day activities of reservations clerk engaged in receiving and confirm guest room reservations.
• Ensure that all hotel reservations via letter/telex tele-fax /email are responded to within 24 hrs of receipt and file accordingly.
• Coordinate with the Sales with other departments on the status of group reservations, special incentive groups and special arrival.
• Check and update the following:
Daily “No show” list
Group confirmation and wash down
Special rates/discounts/special account file
Room availability for all section/ reservations network
Arrival list and Special billing arrangements
Meal Plan codes
Any special arrangements for VIPs
Free-sale allotment status
Wait-List, if any
• Prepare the following:
Daily Pick up for current month
Weekly for current and following month
Following week’s group and VIPs
• Resolve complains from clients in regard to reservations and take immediate remedy action.
• Continuously seek from improve the work flow and operating systems within the Reservation Department.
• Maintain a file for the reservation request forms and duplicate of reservation slip, file the same according to dates of arrival.
• Double check all correspondences of bookings before sending out to Reception the next day.
• Monitor all incoming faxes and ensure prompt delivery to Concierge /Business Center for Guest/Administration.
• To carry any job functions as may be assigned by the Management.
• Complete knowledge of hotel policies and procedures regarding reservation and discounts.
• Complete knowledge of Hotel’s room categories, rates structures, applicable packages, facilities and services.
• Overall knowledge of Room Reservation operating equipment and procedures.
• Ability to select, supervise and train section’s staff and allocate work effectively.
• Ability to plan and administer section’s duty roster.
• Ability to resolve Guest complaints diplomatically and personnel problem in his/ her shift.
• Ability to co-ordinate with other departments,
• Must be familiar with all emergency procedures (fire, accident, bomb threat etc) and knowledge of first aid and fire fighting preferred.
• Able to perform shift duties
• Other task list is assigned by hotel management.
Quyền lợi được hưởng
- Competitive Benefit
- Professional working environment.
- Highly motivated
- Follow the Vietnamese law
Yêu cầu công việc
1. At least Bachelor degree in any field
2. Good inter-personality skill and outgoing, friendly
3. Strong in English communication skill
4. Strong in problem solving skills, and execution of work
Yêu cầu hồ sơ
- Identity card (Notarized)
- Family book (Notarized)
- Health check (provincial hospital, health center)
- Degrees/certificates
- Application form

Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
Quy mô:
Hạ Long, Quảng Ninh
-
-
https://delaseahalong.com.vn
DeLaSea Ha Long Hotel là khách sạn sang trọng với 326 phòng nghỉ với tầm nhìn tuyệt đẹp ra toàn cảnh Vịnh Hạ Long cùng các tiện ích và trang thiết bị hiện đại nhằm nâng niu, trân trọng trải nghiệm của quý khách. Hãy liên hệ với chúng tôi để đặt phòng 0203.6503289 hoặc 0984635923
Thông tin liên hệ
-
Vũ Thị Yến - Trưởng Bộ Phận Nhân Sự
-