Front Office Supervisor

Reports directly to and communicates with the Assistant Guest Experience Manager on all pertinent matters affecting guest service and Hotel operations.

• Responsible for coordinating the guest experience team based on guest requests and business demand.

• Responsible for motivating and mentoring the Guest Experience team

• Prepares suites for arrival by creating the atmosphere and setting the appropriate amenities.

• Operations when applicable. Keeps guest experience team well mannered and groomed as per company standard at all time.
• Maintains exemplary departmental standards of behavior and appearance and attitude at all times. Is thoroughly aware of arrivals and departures of each day with emphasis on VIPs and groups.
• Performs related duties and special projects assigned.
• Disscuss during interview

• Have an opportunity to work in InterContinental Hotels Group (IHG) – one of the Groups which famous in the world in Hotels, Resorts field. (Có cơ hội được làm việc trong tập đoàn IHG nổi tiếng thế giới trong lĩnh vực Khách sạn, Resort)

• Gifts and paid leave on your birthday (Được tặng quà và nghỉ hưởng nguyên lương vào ngày sinh nhật)

• Rewards and support from Trade Union (Thưởng và hỗ trợ từ Công đoàn)

• Makeup allowance for female employees every quarter (Phụ cấp trang điểm cho nhân viên nữ hàng quý)

• Learning and Development Opportunities (Cơ hội đào tạo chuyên môn và ngoại ngữ)

• Friendly working environment, high chance of getting a promotion (Môi trường làm việc thân thiện, thăng tiến cao)

• Supported meals and accommodation for hosts (priority is given for hosts who live outside Khanh Hoa province and for the requirement of work) (Hỗ trợ bữa ăn, chỗ ở (ưu tiên cho nhân viên ngoại tỉnh và cho công việc yêu cầu))

• Uniforms/ Laundry Services (Dịch vụ giặt ủi đồng phục)

• Get involved Bao Viet insurance as soon as start working at Resort and other insurance coverage under labor law (Được tham gia Bảo hiểm Bảo Việt ngay khi nhận việc và các BH khác theo luật lao động)

Knowledge & Skills

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the Company.

- Proficient in the use of Front Office systems.

Qualifications

- High School or Diploma in Hotel Administration, Hotel Management or equivalent.

Phone contact: 033 239 6031(Ms Hồng)