Hostess

Hoiana Hotels

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Ensures the delivery of brand promise and provides exceptional guest service at all times.
  • Provides excellent service to internal customers in other departments as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Establishes a rapport with guests maintaining good customer relationships.
  • Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
  • Ensures that minimum brand standards have been implemented.
  • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
  • Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Maintains par stocks of all equipment and guest supplies as required.
  • Sets up venue as per guest requirement.
  • Checks/ tests all audio vision equipment prior to any function.
  • Places all signage for functions at proper place/ location.
  • Assists to handle any last minutes guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.
  • Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.
  • Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.
  • Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.
  • Fully conversant with all aspects of the Micros System.
  • Computes bill and accepts payment as required.
  • Performs the function of cashier as required.
  • Verifies cash received ensuring only genuine money been collected.
  • Verifies all credit cards presented by guest before to validity of the card.
  • Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

Quyền lợi được hưởng

  • Insurance
  • Training & Development
  • Accommodation - Hoiana Staff Village
  • Annual leave
  • Heath checkup
  • Employee shuttle bus service
  • Uniform

Yêu cầu công việc

  • Able to converse in English
  • Able to perform shift work

Yêu cầu hồ sơ

Updated full CV with your photo

Hostess

Chức danh Ngày kết thúc Mức lương
F&B Staff 01/11/2020 Thỏa thuận
Tuyển dụng Nhân viên nhà hàng 31/12/2020 Thỏa thuận
Nhân viên pha chế 28/10/2020 Thỏa thuận
Nhân viên pha chế/Bartender 30/11/2020 Thỏa thuận
Phục vụ 15/11/2020 Thỏa thuận
NHÂN VIÊN PHỤC VỤ 15/11/2020 Thỏa thuận
Nhân viên Nhà hàng 31/12/2020 Thỏa thuận
NHÂN VIÊN PHỤC VỤ 01/11/2020 Thỏa thuận
NHÂN VIÊN PHA CHẾ 01/11/2020 Thỏa thuận
Nhân viên pha chế (Bartender) 31/10/2020 Thỏa thuận
Hostess 30/09/2020 Thỏa thuận

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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