Quy mô :
Mô tả công việc
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Establishes a rapport with guests maintaining good customer relationships.
- Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
- Ensures that minimum brand standards have been implemented.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Maintains par stocks of all equipment and guest supplies as required.
- Sets up venue as per guest requirement.
- Checks/ tests all audio vision equipment prior to any function.
- Places all signage for functions at proper place/ location.
- Assists to handle any last minutes guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.
- Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.
- Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.
- Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.
- Fully conversant with all aspects of the Micros System.
- Computes bill and accepts payment as required.
- Performs the function of cashier as required.
- Verifies cash received ensuring only genuine money been collected.
- Verifies all credit cards presented by guest before to validity of the card.
- Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
Quyền lợi được hưởng
- Training & Development
- Accommodation - Hoiana Staff Village
- Annual leave
- Heath checkup
- Employee shuttle bus service
Yêu cầu công việc
- Able to converse in English
- Able to perform shift work
Yêu cầu hồ sơ
|Chức danh||Ngày kết thúc||Mức lương|
|F&B Staff||01/11/2020||Thỏa thuận|
|Tuyển dụng Nhân viên nhà hàng||31/12/2020||Thỏa thuận|
|Nhân viên pha chế||28/10/2020||Thỏa thuận|
|Nhân viên pha chế/Bartender||30/11/2020||Thỏa thuận|
|Phục vụ||15/11/2020||Thỏa thuận|
|NHÂN VIÊN PHỤC VỤ||15/11/2020||Thỏa thuận|
|Nhân viên Nhà hàng||31/12/2020||Thỏa thuận|
|NHÂN VIÊN PHỤC VỤ||01/11/2020||Thỏa thuận|
|NHÂN VIÊN PHA CHẾ||01/11/2020||Thỏa thuận|
|Nhân viên pha chế (Bartender)||31/10/2020||Thỏa thuận|