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23278 1

Hostess

  • Hạn nộp: 30/09/2020
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
5
Nơi làm việc
Huế, Đà Nẵng, Quảng Nam
Giờ làm việc
Làm theo ca
Ngành nghề
Ẩm thực/ Bàn/ Bar
Vị trí
Nhân viên
Cập nhật
22:50 29/09/2020

Mô tả công việc

  • Ensures the delivery of brand promise and provides exceptional guest service at all times.
  • Provides excellent service to internal customers in other departments as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Establishes a rapport with guests maintaining good customer relationships.
  • Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
  • Ensures that minimum brand standards have been implemented.
  • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
  • Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Maintains par stocks of all equipment and guest supplies as required.
  • Sets up venue as per guest requirement.
  • Checks/ tests all audio vision equipment prior to any function.
  • Places all signage for functions at proper place/ location.
  • Assists to handle any last minutes guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.
  • Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.
  • Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.
  • Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.
  • Fully conversant with all aspects of the Micros System.
  • Computes bill and accepts payment as required.
  • Performs the function of cashier as required.
  • Verifies cash received ensuring only genuine money been collected.
  • Verifies all credit cards presented by guest before to validity of the card.
  • Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

Quyền lợi được hưởng

  • Insurance
  • Training & Development
  • Accommodation - Hoiana Staff Village
  • Annual leave
  • Heath checkup
  • Employee shuttle bus service
  • Uniform

Yêu cầu công việc

  • Able to converse in English
  • Able to perform shift work

Yêu cầu hồ sơ

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
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Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
  • +84 (0) 235 626 3333 – Ext: 586079
  • http://career.hoiana.com/
  • Situated in Quang Nam Province about one hour’s drive from Danang, Hoiana Hotels offers fantastic opportunities and attractive packages for professionals at every level across four hotel brands: Rosewood Hoi An Showcasing an exquisite sense of place, ultra-luxury Rosewood Hoiana features beautifully designed and appointed guestrooms and villas, superb wellness and recreational facilities, and memorable dining experiences. KHOS Hoiana Sleek, stylish and elegant, KHOS Hoiana blends connectivity and social gathering in contemporary living and event spaces with stunning sea views. New World Hoiana Hotel & Residences New World Hoiana Hotel & Residences offers supremely comfortable rooms and suites, state-of-the-art facilities and unforgettably warm and genuine service. Hoiana Hotel & Suites Premium in every aspect, our all-suite accommodations offer ocean views, creating restful, indulgent stays that pair perfectly with exciting resort entertainment. Take the next step in your career and be part of Vietnam’s most vibrant beachfront destination!