Coordinator, Casino Service & Telemarketing

• Computer literacy and ability.

• Good communication skills including the ability to successfully communicate in person and over the phone especially.

• Knowledge of cross property marketing

• Consistently deliver exemplary customer service

• Establish and maintain the goodwill of players based on personal knowledge of individual

• Follow Casino Marketing Comp Guidelines, Processes and Procedures

• Coordinate with Host/Executive for all guest needs or requests.

• Ensure fulfillment for all requests through constant communication and consistent follow-up with all support departments (i.e. restaurants, limo, etc.).

• Make reservations for guests and hosts as requested

• Work closely with Room Service to ensure guest amenities are prepared and arranged accordingly as requested by Host/Executive or guest.

• Work in different areas of VIP Services as requested by Marketing Management

Converse with guests about the quality of service they receive at each property and track all comments on spreadsheet.

• Verify guest passes and keep accurate records on the log sheets.

• Answer phones and assist guests with questions.

• Provide concierge services as requested.

• Utilize player-rating system for comp worth determination.

• Support and maintain Hoiana courtesy guidelines at all times.

• Promote outstanding guest relations.

• Perform other duties as assigned.

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

• REASONING ABILITY: Must apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations and resolve to the satisfaction of both the customer and the company

• OTHER SKILLS AND ABILITIES: Ability to perform effectively with a minimum of supervision.

Ability to work as a team player

Ability to obtain the appropriate work authorization per gaming regulations required

Ability to work in a drug free environment and pass a chemical dependence test

Strong organizational skills

Ability to quickly and accurately multi-task under stressful situations while maintaining composure