Guest Relations Manager
Quy mô :
Ngo Dang Duy 0389182886 343 Đội Cấn, Liễu Giai, Ba Đình, Hanoi, Vietnam
Mô tả công việc
Main Duties & Responsibilities
Ensures implementation of SOP and all policies & procedures related to the department.
Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
Ensures all opening and closing duties are implemented in accordance with established standards.
Reviews weekly forecasts and schedules Team Members accordingly.
Assists hands-on in the operation during peak periods as required.
Meets, greets and escorts guests to the room in accordance with the hotel’s standards and as assigned.
Ensures a strict room key control system is implemented at the Executive Floor.
Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
Is the custodian of the guest history database, ensuring profiles are up-to-date and information is used in the operation to support guest recognition.
Functions as Chorus reward Ambassador.
Coordinates VIP recognition programs.
Ensures the Team is always up-to-date with the latest and recommends the best outside companies.
Quyền lợi được hưởng
- 5 days working per week with 15 AL per year.
- Full salary during probation time
Yêu cầu công việc
o Sets challenging but achievable goals for self
o Communicates effectively with colleagues
o Can express a convincing argument to support views
o Always puts the needs of the guest first
o Resolves guests' concerns, seeking assistance where needed
Teamwork and Collaboration
o Works well with others - asks for help and offers support when needed
Process and Project Management
o Follows standard procedures and performs job efficiently
o Handles unexpected changes well
o Can solve routine problems with little or no supervision
Management and Leadership
o Where appropriate, supervises the work of others well
o Takes full responsibility for final decisions
Mentoring and Coaching
o Actively coaches others
Change and Innovation
o Is calm and focused during times of change or uncertainty
o Comes up with ideas for improvement
o Always looks for opportunities to improve skills
o Consistently acts in line with our core values
Yêu cầu hồ sơ
|Chức danh||Ngày kết thúc||Mức lương|
|FLC Hotels and Resorts - Revenue Manager||10/10/2020||Thỏa thuận|
|Assistant Manager, Front Office||20/11/2020||Thỏa thuận|
|Guest Relations Manager||28/10/2020||12 - 20 triệu|
|TRƯỞNG BỘ PHẬN LỄ TÂN||30/10/2020||12 - 20 triệu|
|FO Duty Manager||30/08/2020||8 - 12 triệu|
|TRƯỞNG BỘ PHẬN ĐẶT PHÒNG||29/08/2020||20 - 30 triệu|
|Front Office Manager||26/08/2020||Thỏa thuận|
|REVENUE MANAGER (QUẢN LÝ DOANH THU)||30/08/2020||20 - 30 triệu|
|Duty Manager||26/06/2020||Thỏa thuận|
|Bộ phận Booking - Đặt Chỗ Nhà Hàng - Địa Điểm Giải Trí CSKH||15/04/2020||5 - 8 triệu|
|Front office manager/ Trưởng bộ phận lễ tân||31/03/2020||12 - 20 triệu|
THÔNG TIN LIÊN HỆ
Địa chỉ: 343 Đội Cấn, Liễu Giai, Ba Đình, Hanoi, Vietnam