Guest Relations Manager

The Five Residences Hanoi

Quy mô :

Ngo Dang Duy 0389182886 343 Đội Cấn, Liễu Giai, Ba Đình, Hanoi, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Main Duties & Responsibilities

 Ensures implementation of SOP and all policies & procedures related to the department.

 Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.

 Ensures all opening and closing duties are implemented in accordance with established standards.

 Reviews weekly forecasts and schedules Team Members accordingly.

 Assists hands-on in the operation during peak periods as required.

 Meets, greets and escorts guests to the room in accordance with the hotel’s standards and as assigned.

 Ensures a strict room key control system is implemented at the Executive Floor.

 Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.

 Is the custodian of the guest history database, ensuring profiles are up-to-date and information is used in the operation to support guest recognition.

 Functions as Chorus reward Ambassador.

 Coordinates VIP recognition programs.

 Ensures the Team is always up-to-date with the latest and recommends the best outside companies.

 Maintains logbook

Quyền lợi được hưởng

- Comparative salary package

- 5 days working per week with 15 AL per year. 

- Full salary during probation time

Yêu cầu công việc

Career Competencies

 Goal Setting

o Sets challenging but achievable goals for self

 Communication

o Communicates effectively with colleagues

o Can express a convincing argument to support views

 Service Mindset

o Always puts the needs of the guest first

o Resolves guests' concerns, seeking assistance where needed

 Teamwork and Collaboration

o Works well with others - asks for help and offers support when needed

 Process and Project Management

o Follows standard procedures and performs job efficiently

o Handles unexpected changes well

 Problem Solving

o Can solve routine problems with little or no supervision

 Management and Leadership

o Where appropriate, supervises the work of others well

o Takes full responsibility for final decisions

 Mentoring and Coaching

o Actively coaches others

 Change and Innovation

o Is calm and focused during times of change or uncertainty

o Comes up with ideas for improvement

 Professional Development

o Always looks for opportunities to improve skills

 Values

o Consistently acts in line with our core values

Yêu cầu hồ sơ

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Guest Relations Manager

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The Five Residences Hanoi

Địa chỉ: 343 Đội Cấn, Liễu Giai, Ba Đình, Hanoi, Vietnam