Receptionist- Nhân viên lễ tân

Main Responsibilities

• Review hotel arrivals, departures and in-house reports to manage guest requests, VIP arrivals, group bookings and other reservations requiring special attention.

• Handle VIP guests as required.

• Handle group bookings as required.

• Register arrival guests according to established standards and procedures including the adherence to all credit and accounting procedures.

• Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-in.

• Responsible for room allocation for arrival guests according to reservation requests and inventory availability.

• Program guest keys following established standards and procedures.

• File and manage registration cards for guests according to established standards and procedures.

• Create, modify and cancel guestroom for arrival reservations when required.

• Review guestroom folios to check discrepancies and ensure special billing arrangements are properly carried out.

• Be available to address issues and make corrections with regard to charge disputes and discrepancies when required.

• Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.

• Post manual charges, advance deposits, no show charges and other charges as required following established procedures.

• Balance all folios “0” before guests depart.

• Carefully manage the cash float according to established standards and procedures.

• Conduct routine inventory taking to ensure stock levels for operating equipment.

6 working days or 48 hours per week

100% salary of probation contract with monthly service charge

Free accommodation at nice and modern staff house

Uniforms and duty meals provided by hotel

Social – Health insurance per labor code

Employee of the month/ Year award/ Birthday celebration/ Year End Party

Special discount with Accor properties

Career development opportunities at the international hotel group

- High School or Vocational Certificate in Hotel Management, or related field.

- Good communication skill in English

TU BUI – T&C

Cat Co III Beach, Cat Ba Island, Cat Hai Dist.

Hai Phong, 180000, Vietnam

T: (+84) 225 388 7360

M: (+84) 379 939 978