REVENUE MANAGER (QUẢN LÝ DOANH THU)

• Update and share information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates, loyalty program penetration, system contribution and trends in rooms and non-rooms revenues by channel, segment and account.

• Understand the composition of apartment profitability and evaluate business from local accounts and groups to provide input to future rate setting and negotiation.

• Monitor competitor pricing for all revenue generating departments, understand the dynamic of the local market and demand generators and recommend appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.

• Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Reservation, and Front Office Manager.

• Facilitate the Revenue Room Meeting, generate and analyse reports for meetings, displaying key facts/trends etc. on the revenue room walls.

• Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analysing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.

• Manage use of revenue systems on a daily basis, including the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate.

• Train and support hotel teams on revenue system functionality and enhancements.

• Provide technical support to Reservations and Front Office on up-selling and negotiating techniques.