Executive Housekeeper

Manage the Housekeeping operations to include all guest service for multiple all outlets and catering/convention facilities to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Essential Duties and Responsibilities – (Key Activities of the role)

• Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service

• Oversees laundry operations

• Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel

• Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair

• Manages spring cleaning schedules

• Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair

• Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department.

• Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate

• Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed

• Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel

• Conducts regular department meetings

• Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs

• Supervises outside contractors to ensure contractual compliance

• Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures

• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outage, Bomb Threat, etc

• Fully conversant with all hotel emergency procedures

• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

• Ensures departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.

• Works with Human Resources on manpower planning and management needs

• Works with Director of Finance in the preparation and management of the Department’s budget.

Required Skills –

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Good writing skills

• Proficient in the use of Microsoft Office

• Problem solving, reasoning, motivating, organizational and training abilities

• Strong Leadership skills in managing teams

Qualifications –

Bachelor’s degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience –

• 4 years housekeeping / laundry experience preferably in a hotel of similar size and complexity and including supervisory experience.

• Type and level of experience required may vary slightly based on size and complexity of operation

ACCOUNTABILITY

Number of employees supervised –

Direct Laundry Manager / Assistant Housekeeper

Indirect N.A.

Annual Operating Profit/Payroll Budget –

• Department Budget and Headcounts.

Key Metrics –

• Department Budget

• Guest Satisfaction Survey

• Employee Satisfaction Survey

Decision Making Responsibilities (Decision Rights) –

• Department Budget

• Matters pertaining to Housekeeping/Laundry operations

• Within the authority as assigned for Hotel Band 4 role

4. KEY RELATIONSHIPS

Key Internal Relationships –

• Hotel Executive Committee Members, Hotel Employees and Corporate Employees

Key External Relationships –

• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

Terms and Condition:

• The hotel reserves the right to change your job duties, responsibilities and reporting relationships in order to meet reasonable operational needs.

TESTIMONIAL: I hereby confirm having read the duties and responsibilities. I agree to perform these duties and responsibilities as set out in the Job Description to the required standards.