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Reservation Supervisor

  • Hạn nộp: 29/12/2020
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Toàn Quốc
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Cập nhật
29/10/2020 10:33

Mô tả công việc

Job summary

• To assist Reservations Manager in the day to day functioning of the Reservations department and assist the reservations team.

• To assist Reservations Manager of ensures the smooth and efficient operations of Reservations department through prompt, effective and proper service to achieve room revenue target.

• Supervise job performance of reservation staff, implementing of policies and procedures, training and perform any other duties requested by Reservations Manager.

Essential duties and responsibilities

• To ensure guest satisfaction, anticipate and exceed guest expectations promptly.

• To ensure all guest needs are dealt with accurately and efficiently.

• To ensure all internal and external customers are treated with highest priority and respect.

Other standard responsibilities

• To be aware of the duty timings, arrive on shift 10 minutes prior to commencement of duty, update self on any important communication.

• To handle all incoming calls effectively with a professional and informative approach as per the Reservations call standards.

• To be fully aware of rate structure, packages structure, selling strategy, top accounts, guarantee or cancellation policy, forecast for the month and overall hotel budget.

• To ensure all reservations are entered in the PMS accurately with all records maintained.

• To be fully aware of all Events, Exhibitions, Conferences, Conventions and any other parameters influencing the hotel revenue positively or adversely.

• To keep yourself updated of the selling strategy and occupancy trend of the times ahead.

• Be aware of the Market Segmentation and Source of Business linkage to rate codes.

• Follow the procedure for correspondence check ensuring any errors if at all are eliminated and ensure all Interface bookings are updated with proper details.

• To ensure all correspondence is answered within the same day, prioritising the ones that have an urgent request.

• To identify any potential Company, Agency or event sales lead and pass on to the Reservation Manager in the appropriate format.

• To ensure that the reservations tray is cleared before leaving for the day.

• To keep an eye on the reservations team performance and control the day to day activities.

• To handle any customer or staff situation efficiently and relate all issues to the Reservation Manager.

• To be fully aware of the product, city, competitor hotels etc.

• To prepare department Duty Roster on monthly basis covering operational hours of the department as well cover the expected busy hours.

• To conduct weekly departmental trainings to ensure consistency for all staffs.

• To coach and guide new team members.

• To conduct daily team briefing in the absence of Reservation Manager and ensure all relevant details are communicated.

• To be able to alter the selling strategy as per the change in business demands.

• To keep work area tidy and clean at all time.

• To ensure all departmental equipment is well maintained.

• To be fully aware of the emergency procedures i.e. Fire, Power failure, Bomb threat, death and to have full knowledge of Health and Safety procedures.

• Shift work will be required to cover the operations of the Department.

• To be revenue oriented and recommend new ideas for efficient service.

• Complies to the company policies.

• Takes on other tasks in addition of the ones stated, in a reasonable framework.

• Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.

• Models the company’s culture, vision, mission and core values at all times

Quyền lợi được hưởng

  • Insurance
  • Training & Development
  • Accommodation - Hoiana Staff Village
  • Annual leave
  • Heath checkup
  • Employee shuttle bus service
  • Uniform

Yêu cầu công việc

• Polite, courteous, cheerful and helpful.

• Able to prioritise requests effectively.

• Able to deal with complaints in a calm and composed manner.

• Genuine interests in helping and resolving guests’ queries.

• Genuine interests in helping and resolving guests’ queries.

• Must be computer literate, knowledge of core hotel PMS and related software systems would be added advantage.

• Must be organised and structured.

• Must have high levels of initiative.

• Preferably with SPM qualifications

• At least one year experience in supervisory role for Reservations department of a reputable international hotels chain.

Yêu cầu hồ sơ

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Sắp xếp đánh giá:

  • Quy mô:
  • Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
  • http://career.hoiana.com/
  • Situated in Quang Nam Province about one hour’s drive from Danang, Hoiana Hotels offers fantastic opportunities and attractive packages for professionals at every level across four hotel brands: Rosewood Hoi An Showcasing an exquisite sense of place, ultra-luxury Rosewood Hoiana features beautifully designed and appointed guestrooms and villas, superb wellness and recreational facilities, and memorable dining experiences. KHOS Hoiana Sleek, stylish and elegant, KHOS Hoiana blends connectivity and social gathering in contemporary living and event spaces with stunning sea views. New World Hoiana Hotel & Residences New World Hoiana Hotel & Residences offers supremely comfortable rooms and suites, state-of-the-art facilities and unforgettably warm and genuine service. Hoiana Hotel & Suites Premium in every aspect, our all-suite accommodations offer ocean views, creating restful, indulgent stays that pair perfectly with exciting resort entertainment. Take the next step in your career and be part of Vietnam’s most vibrant beachfront destination!

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