Butler

Take care of villas and coordinate with all concerned departments to fulfill guest needs and requests.

Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.

Keeps concerned departments informed about the guest allergies and food preferences.

Follows all the guest needs until they are completed to the total guest satisfaction.

Welcomes the VIP guest at porte cochere and other guests availing butler service.

Serves welcome drinks and escorts the guests to their assigned rooms.

Conducts the in room check-in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery.

Takes care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.

Knowledge of using the point of sale software, Property management software and any other system or software to perform the duties.

Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process check-out etc. on the hotel software.

Records transactions and order items in Point of sales (POS) system.

Helps monitoring the stock inventory and to follow up on pending issues with the tracking system and store requisition forms.

Checks in with guests to ensure satisfaction with each food course and/or beverages.

Informs housekeeping department the time desired for the daily cleaning and turn-down service.

Fully conversant with accommodation features: lay-out, room type, location, decor, in room facilities and equipment.

Fully aware of operating procedures for all electrical and electronic equipment in the guest room.

Serves the guests in a calm, discrete and courteous manner, respecting timing standards.

Supports the other departments such as Front Desk, Housekeeping and Room service with their duties.

Picks-up trays and clean tables as needed to ensure a clean dining area.

Maintain cleanliness of work areas, china, glass, etc., throughout the day.

Performs all his/her duties with the sense of priority and dedication.

Hosts and welcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner.

Carries out checkout in efficient manner, offering luggage assistance and transportation.

Wishes fond farewell to the guest at the time of departure.

Takes notes of all the information, updates and instruction and giving proper handover before signing off from the shift.

Understands and strictly adheres to the Rules & Regulations of the Company and the Hotel’s policy on Fire, Hygiene, Health and Safety.

To attend and contribute to all meetings, Departmental and Hotel training as scheduled and other related activities.

Carries out any other reasonable duties and responsibilities as assigned out of the list.

Bạn sẽ NHẬN được những gì?

1.Tránh xa ồn ào của đô thị ( kẹt xe, ô nhiễm..)

2.Tránh xa Virus Corona ( Covid 19)

3.Tổng Quản lý thân thiện đến từ Châu âu biết lắng nghe và quan tâm nhân viên

4.Trưởng BP Nhân sự luôn luôn lắng nghe và phản hồi kịp thời cho nhân viên

5. Chủ đầu tư quan tâm đến nhân viên ( FYI, they are young and open minded)

6.Phụ cấp tiền khai trương

7. Hotel cung cấp chỗ ở cho nhân viên ( trừ người địa phương)

8.Hỗ trợ tiền ăn trước khai trương ; sau khai trương sẽ được hỗ trợ tiền ăn từ 1-2 bữa ( chưa kể bữa ăn ca)

9.Hỗ trợ chi phí di chuyển nhận việc

10.Hỗ trợ chi phí về phép năm ( 1-2 lần)

11.Được đào tạo về nghiệp vụ, ngoại ngữ và các kỹ năng cần cho công việc

12.Các phúc lợi khác : phòng Gym tại khu nhà nhân viên, các trò chơi giải trí như banh bàn, bida...

Nhân viên xuất sắc tháng, sinh nhật tháng, tiệc nhân viên...Các hoạt động dã ngoại, từ thiện, bảo vệ môi trường

13. Thưởng tháng lương 13 ( tùy vào tình hình kinh doanh)

14. Bảo hiểm xã hội theo qui định

15. Phát triển nghề nghiệp trong tập đoàn với triết lý

Come as STAFF , Leave as MANAGER & Come as MANAGER, Leave as EXCOM or GENERAL MANAGER

Prerequisites:

Positive attitude and good communication skills, with excellent grooming standards.

Commitment to delivering a high level of customer service.

Flexibility to respond to a variety of different work situations and ability to work on your own.

Education:

3 Years Diploma or Bachelors Degree in hotel Management specialized in F&B Service.

Proficiency in working with MS office, Point of sale (POS) and Property management system (PMS) are an added advantage.

Experience:

Minimum 2 year’s experience at a similar level at a 5 star or full service hotel. And 2 years experience is F&B Service.