Assistant Manager, Front Office

The Five Residences Hanoi

Quy mô :

Ngo Dang Duy 0389182886 343 Đội Cấn, Liễu Giai, Ba Đình, Hanoi, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

To supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards

Main Duties & Responsibilities

 Ensures implementation of SOP and all policies & procedures related to the department.

 Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.

 Ensures all opening and closing duties are implemented in accordance with established standards.

 Reviews weekly forecasts and schedules Team Members accordingly.

 Assists hands-on in the operation during peak periods as required.

 Functions as Duty Manager.

 Meets, greets and escorts guests to the room in accordance with the hotel’s standards and as assigned.

 Inspects back-of-the-house (evening shift), the lobby and other guest areas and informs department concerned of findings.

 Coordinates with the Security Department the investigation of irregularities and undesirable guests.

 Prepares reports on accidents to guests, employees and non-hotel guests, as well as reports of loss and/or damage to persons and properties inside the premises.

 Ensures a strict room key control system is implemented at the Front Desk.

 Ensures airport arrivals and arrangements upon departure are properly executed.

 Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.

 Ensures that all rooms are presentable for room inspection and check-in and conducts random room checks.

 Ensures the correct implementation of all cash-handling procedures.

 Ensures all check-in/out procedures are implemented in accordance with established standards.

 Conducts daily shift briefings.

 Maintains logbook.

Quyền lợi được hưởng

- Comparative salary package

Yêu cầu công việc

Career Competencies

 Goal Setting

o Sets challenging but achievable goals for self

 Communication

o Communicates effectively with colleagues

o Can express a convincing argument to support views

 Service Mindset

o Always puts the needs of the guest first

o Resolves guests' concerns, seeking assistance where needed

 Teamwork and Collaboration

o Works well with others - asks for help and offers support when needed

 Process and Project Management

o Follows standard procedures and performs job efficiently

o Handles unexpected changes well

 Problem Solving

o Can solve routine problems with little or no supervision

 Management and Leadership

o Where appropriate, supervises the work of others well

o Takes full responsibility for final decisions

 Mentoring and Coaching

o Actively coaches others

 Change and Innovation

o Is calm and focused during times of change or uncertainty

o Comes up with ideas for improvement

 Professional Development

o Always looks for opportunities to improve skills

 Values

o Consistently acts in line with our core values

Yêu cầu hồ sơ

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Assistant Manager, Front Office

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The Five Residences Hanoi

Địa chỉ: 343 Đội Cấn, Liễu Giai, Ba Đình, Hanoi, Vietnam