Team Leader, Front Office
- Hạn nộp: 10/05/2021
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Ba Đình - Hà Nội
Làm theo ca
Tiền sảnh
29/04/2021 17:18
Mô tả công việc
To supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards
Main Duties & Responsibilities
Ensures implementation of SOP and all policies & procedures related to the department.
Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
Ensures all opening and closing duties are implemented in accordance with established standards.
Reviews weekly forecasts and schedules Team Members accordingly.
Assists hands-on in the operation during peak periods as required.
Functions as Duty Manager.
Meets, greets and escorts guests to the room in accordance with the hotel’s standards and as assigned.
Inspects back-of-the-house (evening shift), the lobby and other guest areas and informs department concerned of findings.
Coordinates with the Security Department the investigation of irregularities and undesirable guests.
Prepares reports on accidents to guests, employees and non-hotel guests, as well as reports of loss and/or damage to persons and properties inside the premises.
Ensures a strict room key control system is implemented at the Front Desk.
Ensures airport arrivals and arrangements upon departure are properly executed.
Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
Ensures that all rooms are presentable for room inspection and check-in and conducts random room checks.
Ensures the correct implementation of all cash-handling procedures.
Ensures all check-in/out procedures are implemented in accordance with established standards.
Conducts daily shift briefings.
Maintains logbook.
Quyền lợi được hưởng
Yêu cầu công việc
Career Competencies
Goal Setting
o Sets challenging but achievable goals for self
Communication
o Communicates effectively with colleagues
o Can express a convincing argument to support views
Service Mindset
o Always puts the needs of the guest first
o Resolves guests' concerns, seeking assistance where needed
Teamwork and Collaboration
o Works well with others - asks for help and offers support when needed
Process and Project Management
o Follows standard procedures and performs job efficiently
o Handles unexpected changes well
Problem Solving
o Can solve routine problems with little or no supervision
Management and Leadership
o Where appropriate, supervises the work of others well
o Takes full responsibility for final decisions
Mentoring and Coaching
o Actively coaches others
Change and Innovation
o Is calm and focused during times of change or uncertainty
o Comes up with ideas for improvement
Professional Development
o Always looks for opportunities to improve skills
Values
o Consistently acts in line with our core values
Yêu cầu hồ sơ
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- Quy mô:
- 343 Đội Cấn, Liễu Giai, Ba Đình, Hanoi, Vietnam
- https://thefiveresidenceshanoi.com/
Hello from The FIVE Residences Hanoi!! (Vietnamese below) Greetings from the Five Residences Hanoi! Available from 2020, The Five Residences is becoming a perfect choice for the segment of high-end serviced apartments, serving both short-term and long-term stays in Hanoi. Our full-featured apartments offer nothing but all the best for a high-class life: value vision, sophisticated design, perfect materials, luxurious furniture, trendy utilities and 5-star standard services … Ideally located at 345 Đội Cấn Street, in the heart of Ba Dinh district, we offer easy access to Hanoi airport, Governmental area, the Old Quarters, West Lake and any downtown districts … Designed as a sanctuary for rest amidst the culturally rich city, the well-appointed facilities at our residences are centred around your body and mind. You can keep fit at the well-equipped Gym and spacious indoor swimming pool or restore your balance with the holistic treatments at Spa. Although each residence comes with a kitchenette for you to prepare your own meals, our modern restaurant and bars offer energetic Buffet Breakfast and refined culinary experiences. We are attaching our Brochure and very best Corporate rate for your reference. Pictures and more details are available at our official website: https://hanoi.thefiveresidences.vn/360-virtual-tour/ https://drive.google.com/drive/folders/1RjtM3ladByzPXi1QPhgVNozyidRpTFyV Should you have any questions or require further assistance, please let us be known. We are so looking forward to hearing from you. All the best from The Five Residences team, ------- Lời chào nồng nhiệt từ The Five Residences Hanoi! Chính thức khánh thành từ 10/10/2020, The Five Residences Hanoi đang trở thành lựa chọn hoàn hảo mới cho phân khúc căn hộ dịch vụ cao cấp, phục vụ lưu trú cả ngắn hạn lẫn dài hạn tại Hà Nội. Với diện tích từ 60-150m2, các căn hộ được đầu tư đầy đủ các phòng chức năng riêng biệt cùng những tiện ích hiện đại mang lại trải nghiệm tốt nhất cho một cuộc sống đẳng cấp: tầm nhìn giá trị, thiết kế tinh tế, vật liệu hoàn hảo, nội thất sang trọng, tiện ích thời thượng và dịch vụ tiêu chuẩn 5 sao… Tọa lạc tại vị trí lý tưởng số 345 Đội Cấn, ngay trung tâm quận Ba Đình, cư dân có thể dễ dàng di chuyển đến sân bay Hà Nội, khu vực cơ quan Chính phủ, khu Phố Cổ, Hồ Tây và các quận trung tâm thành phố… Các khu tiện ích bao gồm Phòng GYM và YOGA, Bể bơi Bốn Mùa trong nhà rộng rãi, Vườn trên cao, Fitness…. Tất cả được dành riêng cho cư dân thư giãn, cân bằng sức khỏe và tâm trí. Mặc dù mỗi căn hộ đều có khu nấu nướng riêng, The FIVE vẫn có khu nhà hàng và Bar phục vụ Bữa sáng Buffet tràn đầy năng lượng cùng những trải nghiệm ẩm thực tinh tế. Đính kèm là Brochure và Bảng Giá tốt nhất xin gửi đến Quý Anh chị Hình ảnh và thông tin chi tiết có tại trang web chính thức: https://hanoi.thefiveresidences.vn/360-virtual-tour/ https://drive.google.com/drive/folders/1RjtM3ladByzPXi1QPhgVNozyidRpTFyV Có bất kỳ câu hỏi hoặc yêu cầu hỗ trợ thêm, Quý Anh chị vui lòng nhắn lại bên em nhé ạ. Trân trọng cám ơn và Rất mong được hợp tác cùng Quý anh chị,
Thông tin liên hệ
- Dao Thi Hoai Trang - Human Resources Business Partner