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Team Leader, Front Office

  • Hạn nộp: 30/04/2021
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Làm theo ca
Cập nhật
09:21 14/04/2021

Mô tả công việc

To supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards

Main Duties & Responsibilities

 Ensures implementation of SOP and all policies & procedures related to the department.

 Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.

 Ensures all opening and closing duties are implemented in accordance with established standards.

 Reviews weekly forecasts and schedules Team Members accordingly.

 Assists hands-on in the operation during peak periods as required.

 Functions as Duty Manager.

 Meets, greets and escorts guests to the room in accordance with the hotel’s standards and as assigned.

 Inspects back-of-the-house (evening shift), the lobby and other guest areas and informs department concerned of findings.

 Coordinates with the Security Department the investigation of irregularities and undesirable guests.

 Prepares reports on accidents to guests, employees and non-hotel guests, as well as reports of loss and/or damage to persons and properties inside the premises.

 Ensures a strict room key control system is implemented at the Front Desk.

 Ensures airport arrivals and arrangements upon departure are properly executed.

 Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.

 Ensures that all rooms are presentable for room inspection and check-in and conducts random room checks.

 Ensures the correct implementation of all cash-handling procedures.

 Ensures all check-in/out procedures are implemented in accordance with established standards.

 Conducts daily shift briefings.

 Maintains logbook.

Quyền lợi được hưởng

- Comparative salary package

Yêu cầu công việc

Career Competencies

 Goal Setting

o Sets challenging but achievable goals for self

 Communication

o Communicates effectively with colleagues

o Can express a convincing argument to support views

 Service Mindset

o Always puts the needs of the guest first

o Resolves guests' concerns, seeking assistance where needed

 Teamwork and Collaboration

o Works well with others - asks for help and offers support when needed

 Process and Project Management

o Follows standard procedures and performs job efficiently

o Handles unexpected changes well

 Problem Solving

o Can solve routine problems with little or no supervision

 Management and Leadership

o Where appropriate, supervises the work of others well

o Takes full responsibility for final decisions

 Mentoring and Coaching

o Actively coaches others

 Change and Innovation

o Is calm and focused during times of change or uncertainty

o Comes up with ideas for improvement

 Professional Development

o Always looks for opportunities to improve skills

 Values

o Consistently acts in line with our core values

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • 343 Đội Cấn, Liễu Giai, Ba Đình, Hanoi, Vietnam
  • https://saffron-collection.com/
  • The Five Residences Hanoi- Saffron Collection - 345 Doi Can, Hanoi - managed by Onyx Hospitality Group. Opening Quarter IV 2020. Discover an oasis of tranquillity and a renewed sense of balance at The Five Residences in Hanoi. Located on Doi Can Street in Hanoi’s embassy district, you’ll discover a personal sanctuary where every room has been designed to dim the buzz of the streets, giving you a quiet space to contemplate everyday life. Saffron Collection - In an ever more complex yet cookie-cutter world, guests are seeking originality and a level of elegance that is desirable because it is so unique. The Saffron Collection is a curation of privately owned hotels, each a unique creative expression that presents compelling stories of people and place, giving our guests a contemporary experience with a hint of nostalgia. The Saffron Collection moves beyond design clichés and celebrates an authentic, stylish lifestyle in each setting. Our boutique hotels are recognised as an ambassador of their local culture, mesmerising travellers from all over the world with the soul of each hotel.