Bartender - Nhân Viên Pha Chế

• Communicates expectations, recognises performance, and produces consistent desired business results.
• Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
• Performs the daily opening/closing shift duties of the department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
• Provide exceptional service to guests by promptly welcoming and courteously serving guests while engaging in meaningful conversation.
• Be fully informed of beverage and menu offerings, in anticipation of guest needs and to deliver highly attentive service.
• Assists the Head Bartender in the curation of new and innovative beverage menu.
• Maintain high standards of cleanliness, safe and condition of the bar.
• Ensure the bar and its equipment are clean and fully functional.
• Responsible for inventory checks and management of all bar supplies, ensuring that all stocks are maintained at PAR level. Notify supervisor/manager when stocks are running low.
• Maintain a record of inventory supplies and inform the team should any item is low, running out.
• Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support
• Recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
• Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
• Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
• Check in with guests on their orders in an un-intrusive, discreet manner to obtain feedbacks for continuous improvement.
• Ensures that the bar and working area is kept clean and organize, complies to the local law of alcohol service and food hygiene policy and procedures set by the hotel at all times.

• Work in a professional luxury hotel environment, at the only city hotel and one of just two hotels in Vietnam awarded the Forbes Travel Guide 5-Star Rating 2025 – the most prestigious authority in the international hospitality and tourism industry.
• Be part of the first hotel in Vietnam to achieve three consecutive years with a 1-Michelin-star restaurant, alongside two Michelin Selected restaurants, and one of only two outstanding properties in Vietnam honoured with the highest distinction of 3 Michelin Keys in 2025.
• Proudly recognised four consecutive years in the Top 5 Best Workplaces in Vietnam – Great Place to Work 2025.
• Attractive long-service bonus scheme for employees with a minimum of three years’ tenure, separate from the 13th-month salary.
• Career development opportunities with a hotel group ranked Best in the World, as voted by the prestigious Travel + Leisure magazine.
• Enjoy an attractive service charge, consistently ranked Top 5 in Hanoi.
• Competitive and attractive compensation and benefits, including 100% salary during the probation period.
• Comprehensive protection policies under Suncare Insurance, along with continuous talent development programmes by Sun Hospitality Group – ranked Top 3 Best Companies to Work for in Vietnam in the Tourism, Culinary, and Hospitality sector.
• And many other competitive benefits and privileges.

Qualification

o Diploma of college or university preferably in Culinary/Bar Management or equivalent level of experience.

o Certification in Bartending is of advantage

Work Experience

o Experiences in similar role at luxury hotels/resort

Technical Skills

o Excellent interpersonal skills with personable character, good at cultivating strong guest relations

o Knowledge of alcohol serving practices and standards

o Strong knowledge in beverages and food pairing

o Good command in spoken and written English

o Competent computing skills

Attach CV in English with photo