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Guest Relation Officer

  • Hạn nộp: 26/03/2021
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Vị trí
Nhân viên
Cập nhật
18:21 02/03/2021

Mô tả công việc

Job Summary – (Role Summary)

  • Take care the activities of a Guest Relations team shift ensuring that guests receive prompt, professional attention and personal recognition.
Essential Duties and Responsibilities – (Key Activities of the role)
  • Take note all guest activities and cooperate with resort host team to ensure great service to guest
  • Update and Maintenance of guest‘s profile
  • Review daily arrival guest and arrange In room check in guest
  • Liaise with Room Service and Housekeeping to set up VIP Amenity at the right time
  • Communicates, Coordinates and coordinates with other departments as required. Ex: Front Desk, Concierge, and Bell desk
  • Responsible of the Imac corner
  • Check the Daily Function
  • Prepare Weekly/daily VIP arrival and note any high paying guests
  • Follow up and resolve Guest’s traces
  • Courtesy call and record to gain Guest’s Feedbacks (long stay, loyalty and Regular guests preferred)
  • Manage the guest relation department, the operator and the bell team
  • Smoothly Check in and Check out at the lobby
  • Order and control stocks in the Back Office (welcome drink , cool towel )
  • Be responsible for all the changes of set up and report immediately
  • To attend to guest’s complaints promptly, efficiently and to report to the Guest Relations Manager for service recovery and follow up.
  • To familiar with the habits of regular and long staying guests and anticipate their requirements
  • Be updated all guest feedback channel : LOCAL MEASURE , Trip advisor …
  • Upselling Tour and all resort services to guest
  • Perform any other task assigned based on hotel needs or management requirements.

Quyền lợi được hưởng

  • Attractive, competitive salary
  • Accomodation/Meals: Sun Home with full amenities according to 3-star hotel standards; 3 meals/day
  • Transportation for receiving work/home leaves with regard to level of employees and distance from home to resort
  • The benefits only at Sun Group: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)
  • Holiday/ New Year bonus. 13th month salary
  • Training & Development

Yêu cầu công việc

Required Skills

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Good writing skills
  • Proficient in the use of Microsoft Office and Opera
  • Problem solving and organizational abilities
Decision Making Responsibilities (Decision Rights)
  • Matters pertaining to Guest Relations operations

Yêu cầu hồ sơ

Please send your CV through this Hoteljob application or contact us via the email address: Gửi email

Note: We will contact to the candidates shortlisted.

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Sắp xếp đánh giá:

  • KDLST Bãi Khem, Khu phố 6, TT An Thới, Phú Quốc
  • 02973716666
  • https://phuquoc.newworldhotels.com/
  • New World Phu Quoc Resort is situated on the southwestern tip of Phu Quoc facing acclaimed Kem Beach. Guests can select from 375 villas in seven configurations starting from 124 square metres in size to the grand 414-square-metre Presidential Villa. Every thatched-roof villa includes a private swimming pool. The resort’s private stretch of Kem Beach is a magnet for water sports, beach lounging and magnificent sunsets, but the meandering pathways through the resort’s landscaped gardens also lead guests to a myriad of additional recreational options, including an outdoor swimming pool, fitness centre and studio, a 16-treatment-room spa and kids’ club for little vacationers. Restaurants and bars satisfy holiday indulgence with an all-day café, specialty restaurant, pool bar and beachside restaurant offering lush tropical ambience and views to accompany island, regional and international cuisines.