Reservation Supervisor (Based in HCMC)

• Supervise daily reservation operations and team performance.

• Ensure accurate handling of FIT & group bookings in Opera PMS.

• Monitor payments, cancellation policies, allotments, and overbooking status.

• Manage guest enquiries via email, phone, social platforms, and OTA extranets.

• Maintain high OTA response time and response score.

• Handle direct enquiries and proactively upsell room upgrades, transfers, F&B, and spa services.

• Monitor no-shows, late cancellations, duplicate or suspicious bookings.

• Ensure timely sharing of booking information, guest preferences, and special requests within the team and with the resort operations departments.

• Maintain clear, transparent, and smooth communication with Front Office, Revenue, Sales, and other resort teams to ensure seamless guest experiences.

• Train and guide Reservation Agents; ensure compliance with revenue strategy.

• Prepare reservation highlights and reports for DOSM & Revenue

• Full salary and service charge
• Annual bonus based on performance
• Team activities and parties
• 30% staff discount for restaurants and spa
• One free night stay per year in the resort
• Growth opportunity and/or cross-training

• 2–3 years’ experience in Reservations; supervisory experience preferred.

• Strong knowledge of Opera PMS and fluent in English (spoken & written).

• Strong team management skills, organizational skills and attention to detail.

• Open and proactive in sharing information and contributing ideas.

• Transparent and collaborative communication style.

• Ability to work in a fast-paced, service-oriented environment.

• Demonstrate emotional stability in high-pressure situations.

• Understanding revenue management principles is a plus.

• Recruitment email: hr.recruitment (a còng) salindaresort.com
• Recruitment phone number: 02973 990011 (Ext: 3404)