- Hạn nộp: 30/11/2020
- Mức lương: 20 - 30 triệu
Thông tin cơ bản
Quận Ba Đình - Hà Nội
Giờ hành chính
Mô tả công việc
Ensures implementation of SOP and all policies & procedures related to the department.
Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
Ensures all opening and closing duties are implemented in accordance with established standards.
Reviews weekly forecasts and schedules Team Members accordingly.
Assists hands-on in the operation during peak periods as required.
Ensures a strict room key control system is implemented.
Plans and implements replacement of FF&E and OE in accordance with needs and available budget.
Works closely with the Engineering to implement an effective preventative maintenance system.
Controls consumption and maintains a cost-effective inventory of guest supplies, chemicals and amenities.
Ensures Team Members perform in accordance with health and safety regulations.
Plans and implements regular General Cleaning programs.
Implements an effective energy conservation program in coordination with Engineering.
Coordinates daily room and public areas cleaning priorities.
Conducts daily room checks as well as laundry & dry cleaning spot checks and public area inspections.
Plans and sets up proper procedures on all linen and uniforms issued and control monthly linen inventories.
Ensures all furniture and supplies are properly placed in accordance with standards.
Quyền lợi được hưởng
Yêu cầu công việc
o Sets challenging but achievable goals for self
o Communicates effectively with colleagues
o Can express a convincing argument to support views
o Always puts the needs of the guest first
o Resolves guests' concerns, seeking assistance where needed
Teamwork and Collaboration
o Works well with others - asks for help and offers support when needed
Process and Project Management
o Follows standard procedures and performs job efficiently
o Handles unexpected changes well
o Can solve routine problems with little or no supervision
Management and Leadership
o Where appropriate, supervises the work of others well
o Takes full responsibility for final decisions
Mentoring and Coaching
o Actively coaches others
Change and Innovation
o Is calm and focused during times of change or uncertainty
o Comes up with ideas for improvement
o Always looks for opportunities to improve skills
o Consistently acts in line with our core values
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 3MB
- 343 Đội Cấn, Liễu Giai, Ba Đình, Hanoi, Vietnam
The Five Residences Hanoi - 345 Doi Can, Hanoi - Opening Quarter IV 2020. Discover an oasis of tranquility and a renewed sense of balance at The Five Residences in Hanoi. Located on Doi Can Street in Hanoi’s embassy district, you’ll discover a personal sanctuary where every room has been designed to dim the buzz of the streets, giving you a quiet space to contemplate everyday life. Saffron Collection - In an ever more complex yet cookie-cutter world, guests are seeking originality and a level of elegance that is desirable because it is so unique. The Saffron Collection is a curation of privately owned hotels, each a unique creative expression that presents compelling stories of people and place, giving our guests a contemporary experience with a hint of nostalgia. The Saffron Collection moves beyond design clichés and celebrates an authentic, stylish lifestyle in each setting. Our boutique hotels are recognised as an ambassador of their local culture, mesmerizing travelers from all over the world with the soul of each hotel.
Thông tin liên hệ
- To Mai Anh - Manager, HR