ra mắt phiên bản App Mobile cho 2 hệ điều hành IOS (Tại đây) và Android (Tại đây)

Khảo sát ý kiến khách hàng về giao diện mới của Tại đây

1140 400
25742 1

Housekeeping Manager

  • Hạn nộp: 30/11/2020
  • Mức lương: 20 - 30 triệu

Thông tin cơ bản

Số lượng
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Giờ hành chính
Cập nhật
28/11/2020 10:43

Mô tả công việc

To supervise operations in Housekeeping and Laundry to consistently and profitably deliver a high quality guest experience in accordance with established standards.Main Duties & Responsibilities

 Ensures implementation of SOP and all policies & procedures related to the department.

 Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.

 Ensures all opening and closing duties are implemented in accordance with established standards.

 Reviews weekly forecasts and schedules Team Members accordingly.

 Assists hands-on in the operation during peak periods as required.

 Ensures a strict room key control system is implemented.

 Plans and implements replacement of FF&E and OE in accordance with needs and available budget.

 Works closely with the Engineering to implement an effective preventative maintenance system.

 Controls consumption and maintains a cost-effective inventory of guest supplies, chemicals and amenities.

 Ensures Team Members perform in accordance with health and safety regulations.

 Plans and implements regular General Cleaning programs.

 Implements an effective energy conservation program in coordination with Engineering.

 Coordinates daily room and public areas cleaning priorities.

 Conducts daily room checks as well as laundry & dry cleaning spot checks and public area inspections.

 Plans and sets up proper procedures on all linen and uniforms issued and control monthly linen inventories.

 Ensures all furniture and supplies are properly placed in accordance with standards.

 Maintains logbook.

Quyền lợi được hưởng

- Comparative salary package

Yêu cầu công việc

Career Competencies

 Goal Setting

o Sets challenging but achievable goals for self

 Communication

o Communicates effectively with colleagues

o Can express a convincing argument to support views

 Service Mindset

o Always puts the needs of the guest first

o Resolves guests' concerns, seeking assistance where needed

 Teamwork and Collaboration

o Works well with others - asks for help and offers support when needed

 Process and Project Management

o Follows standard procedures and performs job efficiently

o Handles unexpected changes well

 Problem Solving

o Can solve routine problems with little or no supervision

 Management and Leadership

o Where appropriate, supervises the work of others well

o Takes full responsibility for final decisions

 Mentoring and Coaching

o Actively coaches others

 Change and Innovation

o Is calm and focused during times of change or uncertainty

o Comes up with ideas for improvement

 Professional Development

o Always looks for opportunities to improve skills

 Values

o Consistently acts in line with our core values

Yêu cầu hồ sơ

Nộp hồ sơ trực tiếp hoặc gửi CV qua email
Chia sẻ:
Tải lên từ máy tính

Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 3MB





Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc



Sắp xếp đánh giá:

  • 343 Đội Cấn, Liễu Giai, Ba Đình, Hanoi, Vietnam
  • The Five Residences Hanoi - 345 Doi Can, Hanoi - Opening Quarter IV 2020. Discover an oasis of tranquility and a renewed sense of balance at The Five Residences in Hanoi. Located on Doi Can Street in Hanoi’s embassy district, you’ll discover a personal sanctuary where every room has been designed to dim the buzz of the streets, giving you a quiet space to contemplate everyday life. Saffron Collection - In an ever more complex yet cookie-cutter world, guests are seeking originality and a level of elegance that is desirable because it is so unique. The Saffron Collection is a curation of privately owned hotels, each a unique creative expression that presents compelling stories of people and place, giving our guests a contemporary experience with a hint of nostalgia. The Saffron Collection moves beyond design clichés and celebrates an authentic, stylish lifestyle in each setting. Our boutique hotels are recognised as an ambassador of their local culture, mesmerizing travelers from all over the world with the soul of each hotel.

Thông tin liên hệ