Housekeeping Manager

The Five Residences Hanoi

Quy mô :

Ngo Dang Duy 02433117555 - Ext: 2082 Manager, HR
343 Đội Cấn, Liễu Giai, Ba Đình, Hanoi, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

To supervise operations in Housekeeping and Laundry to consistently and profitably deliver a high quality guest experience in accordance with established standards.Main Duties & Responsibilities

 Ensures implementation of SOP and all policies & procedures related to the department.

 Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.

 Ensures all opening and closing duties are implemented in accordance with established standards.

 Reviews weekly forecasts and schedules Team Members accordingly.

 Assists hands-on in the operation during peak periods as required.

 Ensures a strict room key control system is implemented.

 Plans and implements replacement of FF&E and OE in accordance with needs and available budget.

 Works closely with the Engineering to implement an effective preventative maintenance system.

 Controls consumption and maintains a cost-effective inventory of guest supplies, chemicals and amenities.

 Ensures Team Members perform in accordance with health and safety regulations.

 Plans and implements regular General Cleaning programs.

 Implements an effective energy conservation program in coordination with Engineering.

 Coordinates daily room and public areas cleaning priorities.

 Conducts daily room checks as well as laundry & dry cleaning spot checks and public area inspections.

 Plans and sets up proper procedures on all linen and uniforms issued and control monthly linen inventories.

 Ensures all furniture and supplies are properly placed in accordance with standards.

 Maintains logbook.

Quyền lợi được hưởng

- Comparative salary package

Yêu cầu công việc

Career Competencies

 Goal Setting

o Sets challenging but achievable goals for self

 Communication

o Communicates effectively with colleagues

o Can express a convincing argument to support views

 Service Mindset

o Always puts the needs of the guest first

o Resolves guests' concerns, seeking assistance where needed

 Teamwork and Collaboration

o Works well with others - asks for help and offers support when needed

 Process and Project Management

o Follows standard procedures and performs job efficiently

o Handles unexpected changes well

 Problem Solving

o Can solve routine problems with little or no supervision

 Management and Leadership

o Where appropriate, supervises the work of others well

o Takes full responsibility for final decisions

 Mentoring and Coaching

o Actively coaches others

 Change and Innovation

o Is calm and focused during times of change or uncertainty

o Comes up with ideas for improvement

 Professional Development

o Always looks for opportunities to improve skills

 Values

o Consistently acts in line with our core values

Yêu cầu hồ sơ

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Housekeeping Manager

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The Five Residences Hanoi

Địa chỉ: 343 Đội Cấn, Liễu Giai, Ba Đình, Hanoi, Vietnam