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1140 400
26169 1

Assistant Regent Service Manager

  • Hạn nộp: 31/03/2021
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Cập nhật
12:01 01/03/2021

Mô tả công việc

- Manage and lead the team of telephone operators

- Answer and direct all external incoming telephone calls following Regent’s telephone etiquette

- Answer all internally generated guest and delivery-related colleague calls

- Dispatch delivery, security, banqueting, engineering, housekeeping and other requests

- Accept and relay guests’ messages, either manually, written or through voice mail system

- Take requests for wake-up calls and follow through to ensure guests receive their wake-up call at the requested time

- Communicate situations where guests are dissatisfied or experiencing a problem and offer the resolution

Quyền lợi được hưởng

• Competitive salary

• Insurance as labor law

• At least 14 annual leave, 2 days off per week

• Contract 2 years included probation period

• Relocation, repatriation allowance

• Rest and relaxation, Home leave allowance

• Accommodation, uniform, transportation, and meals are provided

• Service charge as revenue

• International working environment, join courses of IHG Group

• Healthcare insurance for personal at least 6 months and for the family after working 2 years

• 24/7 accident insurance

• Other benefits

Yêu cầu công việc

- Previous work experience in a luxury hotel is desired

- Experienced customer service professional with excellent phone skills

- Ability to multitask, problem solve, and have a passion for service and hospitality

- A willing team player, comfortable with computer systems, as well as communicating over the phone

- A pleasant voice and a positive attitude

- Excellent English language skill

Yêu cầu hồ sơ

Please send CV to email: Gửi email

Phone: +84 297 3880000

Chia sẻ:

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Bãi Trường, Dương Tơ, Phú Quốc, Kiên Giang
  • +84 297 3880000
  • https://www.ihg.com/regent/
  • At Regent, we enable uplifting experiences, igniting the best version of ourselves and our guests. When we open Regent Phu Quoc in April 2021 on the shores of Phu Quoc Island, it will transform the luxury experience in Vietnam. Guests will enjoy a sublime haven infused with the soul of the island that allows them to rise above the pressures of daily life, a place where they can embrace the best the world has to offer. By freeing them from today’s demands and distractions, our visionary, majestic and intimate experiences will leave lasting impressions. Our beachfront resort is located in the Phu Quoc Marina on the south-western coast of Phu Quoc Island and blends innovative architecture with subtle Vietnamese influences. Most of the resort’s suites and villas come with their own private pool and awe-inspiring views overlooking the azure waters of the Gulf of Siam. In our restaurants and bars, we offer multi-sensorial experiences, celebrating the world of gastronomy. From fascinating culinary journeys through Vietnamese and Chinese cuisine at Rice Market, to exquisite Japanese-French tastes and flavours at Oku, to finest craftsmanship and artisanal cocktails at Bar Jade, to our guests, it’s all possible. If you have the right skills to bring to the team, apply now and be a part of the rebirth of a truly pioneering luxury brand.