Housekeeping Manager - Quản Lý Buồng Phòng

Hạn nộp: 28/03/2024
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Giờ hành chính

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Buồng phòng

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
24/01/2024 10:36

Mô tả công việc

Responsible for daily cleanliness and quality standard of guest rooms, corridors, back of the house service areas and Housekeeping pantries.
Arrange and lead shift briefing at the beginning of the duty and de-briefing at the end of the duty in regards to day-to-day Housekeeping operation updates and information.
Ensure and confirm all Housekeeping colleagues per duty roster have attended to work, and promptly arrange substitution team members for absent colleagues.
Prepare and distribute the room assignment sheets and the floor keys to the team.
Obtain list of vacant rooms to be cleaned immediately and list of prospective checkouts or discharges in order to prepare work assignments.
Lead daily guest room cleaning and turndown services, special requirement of VIP guests, government’s/foreign dignitaries’ accommodations, and any other guests with more attentions required. Ensure that the tasks are achieved within the standard timeframe for optimum productivity.
Responsible for leading the inspections of Housekeeping leaders on cleanliness and preparation of the guest rooms arriving, occupied, and departed. Ensure that the team’s works are conformed to IHG Way of Clean and established standards of cleanliness.
Maintain clear and efficient communication and coordination with Front of the House and other departments of the resort.
Co-ordinate with Front of the House Department and provide room discrepancy report for each shift and as per established standards and procedures.
Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
Schedule periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
Schedule deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
Provide support and assist the Executive Housekeeper in all areas of Housekeeping operations, such as training, coaching, counselling and enforcement of the Standard Operating Procedures.
Maintain high quality of Housekeeping standards in guest room condition and cleanliness, linens and uniforms, lost and found procedures, laundry services, and public area cleanliness and safety.
Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
Co-ordinate with vendors for pest control and gardening.
Attend to guest complaints and take service recovery measures if required. Ensure to communicate with Guest Service Manager on duty and the Regent Service Centre, and investigate concerns regarding Housekeeping services and take corrective actions.
Review Guest Love scores/comments and online guest review platforms related to Housekeeping services, investigate and take corrective actions for any negative guests’ feedback and recognize colleagues for positive guests’ feedback. All feedback should be shared with the team during the shift briefing and on the notice board.
Assist in preparation of annual Housekeeping budget.
Make reports and recommendations when required.
Encourage all Housekeeping colleagues to be dedicated to and be consistent for uncompromising quality, challenging and recognizing them for their contribution to the success of the operation.
Ensure that all Housekeeping colleagues have a complete understanding of and adhere to resort’s employee rules and regulations.
Ensure that all Housekeeping colleagues follow the resort’s and local rules, policies and regulations relating to fire and hazard safety, and security.
Ensure to keep the work condition is safe under the Housekeeping operations, and report any accident or injuries to Guest Services Manager on duty and Executive Housekeeper.
Perform any other duties that may be assigned by the management from time to time.

Quyền lợi được hưởng

Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
At least 14 annual leave, 2 days off per week
Relocation, repatriation allowance
Rest and relaxation, Home leave allowance
Accommodation, uniforms, transportation, and meals are provided
International working environment
Insurance as labor law
Healthcare insurance
24/7 accident insurance
Other benefits

Yêu cầu công việc

Diploma in Hotel Management or related field.
Two year-experience or an equivalent combination of education and experience
Problem solving, reasoning, motivating, organizational and training abilities.
Good writing skills
Leadership skills.

Yêu cầu hồ sơ

Please send CV to email: Tin đã hết hạn
Phone: 0919 290 709

ĐÁNH GIÁ

5.0

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5 ĐÁNH GIÁ

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Regent Phú Quốc

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Quy mô:
Bãi Trường, Dương Tơ, Phú Quốc, Kiên Giang
https://recruitment.regentpq@ihg.com
At Regent, we enable uplifting experiences, igniting the best version of ourselves and our guests. When we open Regent Phu Quoc in April 2021 on the shores of Phu Quoc Island, it will transform the luxury experience in Vietnam. Guests will enjoy a sublime haven infused with the soul of the island that allows them to rise above the pressures of daily life, a place where they can embrace the best the world has to offer. By freeing them from today’s demands and distractions, our visionary, majestic and intimate experiences will leave lasting impressions. Our beachfront resort is located in the Phu Quoc Marina on the south-western coast of Phu Quoc Island and blends innovative architecture with subtle Vietnamese influences. Most of the resort’s suites and villas come with their own private pool and awe-inspiring views overlooking the azure waters of the Gulf of Siam. In our restaurants and bars, we offer multi-sensorial experiences, celebrating the world of gastronomy. From fascinating culinary journeys through Vietnamese and Chinese cuisine at Rice Market, to exquisite Japanese-French tastes and flavours at Oku, to finest craftsmanship and artisanal cocktails at Bar Jade, to our guests, it’s all possible. If you have the right skills to bring to the team, apply now and be a part of the rebirth of a truly pioneering luxury brand.