Asst. Recreation Manager/Trợ Lý Trưởng Phòng Giải Trí

- You coach the team in delivering the service processes, aiming to make each visit to our pools & beach as seamless as possible, resulting in calmness and relaxation for our guests.

- Look for opportunities to positively surprise guests, through small or large gestures and acts of kindness. You are empowered to be generous with guests and you know how and when to curate decadent moments.

- Lead by example in making personalized menu recommendations to guests for both food and beverage items.

- You have extensive knowledge about activities in Regent and the rest of Phu Quoc Island, allowing you to give guests recommendations in order to optimize overall guest experience.

- You have the knowledge to solve problems on the spot and take immediate service recovery actions if necessary. You always follow up on guest issues as part of the service recovery process and review steps taken afterwards to continuously improve the operation.

- Due the proximity of the pools and the ocean, your responsibility includes supervising the areas for potential dangers. You will lead the pool & beach service team in performing basic lifeguard duties, for which they will be trainined by a thirth party.

- You have professional knowledge about suggestive selling and upselling techniques, while also possessing the ability to transfer this knowledge to the rest of the team.

- You are involved in R&B revenue meetings and a monthly Profit & Loss meeting in order to make sure targets are set and achieved by the team.

- You always try to make the service flow as seamless as possible, by using the available resources and systems.

- Supervise shift closing and cash flow recording through the Point of Sale, this includes reviewing POS‘s daily sales reports and cash collection at the end of the day.

- You are responsible for managing the recording of transactions and orders through the Point of Sale system during operation, by monitoring the input and ticket handling.

- You supervise the attendants in charge of the watersports equipment and ensure that the team supports guests in usage, while keeping the equipment in pristine condition.

- You manage that all complimentary services are provided within a timely manner and with a genuine sense of kindness.

- Ensure that training sessions are planned, carried out and recorded according to the Regent standards.

- You ensure that the pool & beach areas are always set-up to perfection, including service stations, sun loungers and cabanas.

- You communicate with the Ocean Club kitchen team in order to ensure a good collaboration during operation. Communication includes availability of menu items, preparation time and guests’ dietary restrictions.

- You work closesly with the Ocean Club manager to ensure a smooth collaboration and service delivery.

- Communicate with colleagues through body language and voice while always maintaining a calm and gracious tone.

- Manage the workload and when necessary you are pro-active in asking for support from other food and beverage colleagues in the resort.

- Ensure the daily operation runs smoothly and that team members are aware of their role and responsibilities in order to do so.

- You take charge of inventory control, breakage, spoilage, temperature logs and cleaning tasks. You make sure that all recordings are documented, stored properly and irregularities are reported to the management.

- Be responsible for meeting the HACCP standards and actively check cleanliness in all back of house and public areas, to make sure standards are being met.

- Always live up to the standards set by the Regent brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.

- You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.

- Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed team.

- You manage employee satisfaction and are responsible for the team. This includes assuring that colleagues do not work unnecessary over time, have their daily lunch- or dinner break and work reasonable shifts.

• Competitive salary

• Insurance as labor law

• At least 14 annual leave, 2 days off per week

• Contract 2 years included probation period

• Relocation, repatriation allowance

• Rest and relaxation, Home leave allowance

• Accommodation, uniform, transportation, and meals are provided

• Service charge as revenue

• International working environment, join courses of IHG Group

• Healthcare insurance for personal at least 6 months and for the family after working 2 years

• 24/7 accident insurance

• Other benefits

- At least 2-3 years of relevant experiences or an equivalent combination of education and work-related experiences, preferably experience in international 4-5 star hotel/resort.

- Excellent service oriented mind

- Guest Complaint handling skill

- Good command in English

- MS Office

Phone: 0919859020 (Phòng Nhân sự)