- Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review

- Familiarize yourself with the IHG HR and Training Standards, localizing where necessary

- Ensure effective training programs are in place for the following: New Employee Orientation Train the Trainer Customer Service - --- Training Technical job specific training (through certification of departmental standards and procedures) Supervisory Skills Training - Management Development Fire, Life and Safety Training Selling Skills Employee retraining

- Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved

- Maintains all hotel training records

- Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

- Design, produce and implement training programmed which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

- Attend departmental training session and critique performance

- Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc

- Assist Department Trainers in preparing and conducting departmental training and assess accordingly

- Prepare and monitor training programs for: Management Trainees Work Experience Hotel School Trainees, etc

- Obtain a network of specialist training professionals who can assist with the conduct of training programmed for advanced or specialist training

- Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs

- Produce monthly training reports for your Manager and the General Manager including: Internal Training Programs conducted:

+ Who attended

+ Number of people attended

+ Duration of training

+ Who trained

+ Cost of delivery (including labor costs)

- Anticipated return on investment and/or training goal External training programs attended:

+ Who attended

+ Number of people attended

+ Duration of training

+ Who trained

+ Cost of delivery (including labor costs)

+ Anticipated return on investment and/or training goal

- Liaise with other IHG Training Managers to share experiences and resources

- Liaise with educational institutions conducting hospitality and training courses

- Maintain current information and records of suppliers of training resources and materials

- Delivers briefings of all internal programmed to executive management and department heads

- Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager

- Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines

- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

- Regularly communicates with staff and maintains good relations

- Works with Superior in the preparation and management of the Department’s budget

• Insurance as labor law

• Healthcare insurance for personal at least 6 months and for family after working 2 years

• 24/7 accident insurance

• At least 14 annual leave, 2 day off per week

• Relocation, repatriation allowance

• Rest and relaxation, Home leave allowance

• Accommodation, uniform, transportation and meals are provided

• Service charge as revenue

• International working environment

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

- Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.

- Proficient in the use of Microsoft Office

- Problem solving, analytical, reasoning, motivating, organizational and training abilities.

- Good writing skills

Qualifications:

- Bachelor’s degree or Diploma in Human Resources or Training.

Experience

- 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.

- Certificate related job applied

- Email apply: Nộp hồ sơ

- Phone: 02973880000/ 0919 290 709