Learning & Development Manager - Quản Lý Đào Tạo & Phát Triển

• Developing your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Training colleagues to make sure they deliver with compliance and to the standards we expect

• Driving a great working environment for teams to thrive - linking up departments to create sense of one team

• Promoting teamwork and quality service through daily communication and coordination with other departments

• Recommending or initiate any People & Culture related actions where needed

• Analyzing training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review

• Familiarizing yourself with the IHG HR and Training Standards, localizing where necessary

• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.

• Helping create the department’s annual budget and the setting of departmental goals

• Monitoring budget and control expenses with a focus on food, beverage, and labour costs….

• Ensuring that Department Heads abide by their responsibilities of employee training against departmental SOPs

• Producing monthly training reports for your Manager and the General Manager including:

• Internal Training Programs conducted

• External training programs attended

• Maintaining all hotel training records

• Establishing a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

• Designing, producing and implementing training program which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

• Attending departmental training session and critique performance

• Using IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc

• Assisting Department Trainers in preparing and conducting departmental training and assess accordingly

• Preparing and monitoring training programs

• Obtaining a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training

• Liaising with other IHG Learning & Development Managers to share experiences and resources

• Liaising with educational institutions conducting hospitality and training courses

• Maintaining current information and records of suppliers of training resources and materials

• Delivering briefings of all internal programmes to executive management and department heads

• Contributing towards regional activities as directed by Regional Director of Human Resources / General Manager

• Providing input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines

• Coaching, counseling and disciplining staff, providing constructive feedback to enhance performance

• Regularly communicating with staff and maintains good relations

• Working with Superior in the preparation and management of the Department’s budget

• Championing colleagues’ engagement activities

• Competitive salary
• Service charge
• Social Insurance as law
• Bao Viet Health insurance for personal and family
• 24/7 Accident Insurance
• Rest & Relaxation Allowance per months: 2 million.
• Relocation assistance
• Repatriation allowance
• Home Leave allowance
• Housing, uniform, meal and transportation are provided by the resort
• Gym room

1. Education:

Bachelor’s degree or Diploma in Human Resources or Training.

2. Service years in the field :

3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience

3. Service years in supervisor/manager level: 3 years

4. Knowledge and skills:

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Proficient in the use of Microsoft Office

Problem solving, analytical, reasoning, motivating, organizational and training abilities.

Good writing skills

Please send CV to email: Tin đã hết hạn

Phone: 0919 290 709