Supervisor, Front Desk
- Hạn nộp: 31/12/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
4
Huyện Duy Xuyên - Quảng Nam
Làm theo ca
Resort/ Khu Du lịch
Tiền sảnh
Trưởng ca/ Giám sát
27/10/2020 11:08
Mô tả công việc
Main Purpose of the Job:
• Lead by example and manages the performance of staff
• Be in charge of the maintenance of all equipment and material in work area
• Carry out Front Office duties and assists in maintaining an efficient department
Key Duties and Responsibilities:
• Control the application of all safety and hygiene policy, regulation and procedures of the hotel.
• Report regularly to Assistant Front Office Manager and Front Office Manager concerning the daily operation.
• Transmit suggestion made by the guest and his subordinates to Front Office Manager.
• Transmit his knowledge to his subordinates and correct them when necessary.
• Participate in all Front Office meetings.
• Participate in all training programs provided by the Front Office Management.
• Control the appearance and cleanliness of his subordinates.
• Check the cleanliness of his work area, equipment and material.
• Relate well with all staff under his supervision; follow the quality service standards for his internal customers.
• Handle guest requests and complaints.
• Control accurately the billing.
• Ensure the daily operation of the Front Office.
• Ensure the implementation of sales directives from the Head Office.
• Assign the room according to the availability of the hotel.
• Check the expected arrival list and the room allocation of the day.
• Control the booking for the different activities and services of the hotel.
• Develop training and development plans for his staff; implement and evaluate these plans.
• Perform other duties as maybe assigned.
Quyền lợi được hưởng
- Insurance
- Employee Shuttle Service
- Incentive bonus
- Health checkup
- Training & Development
- Salary review
- Annual Leave
Yêu cầu công việc
Qualifications/Requirements:
• Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field.
• Computer Knowledge and experience in MS office programs.
• Well-developed communication and customer relations skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Knowledge of world Class Property Management System is required.
• Minimum of two (2) years’ experience in a luxury hotel as a Front Office Supervisor or two (2) years’ experience onboard a luxury cruise ship in a Front Office position required.
• Must be fluent in written and spoken English & Chinese
• Excellent interpersonal and public communication skills
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 1.000 - 4.999
- Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam
- http://career.hoiana.com/
HOIANA is destined to become Asia’s premier oceanfront playground. It will be the ultimate reward for those who expect the very best in entertainment, vacations and luxury living. HOIANA is located 30 kilometres south of Da Nang, and just 10 kilometers from the World Heritage listed city of Hoi An in Quang Nam Province – central Vietnam’s fastest growing tourist destination. Set on 4 kilometers of pristine tropical beachfront, occupying 985 hectares and receiving US$4 billion of investment, HOIANA is by far Vietnam’s most significant tourism destination and investment to date. We know that providing our guests with a fantastic destination and product is only part of their experience. We need to ensure that every contact they have with us is rewarding, positive and leaves a great impression, and we know that it is our staff who play the most important part in providing this. We are looking for talented, friendly and enthusiastic candidates to join our talent network, who fit into our culture of “Special Place. Special People.” At HOIANA, we are building something very special; with internationally recognized and award winning hotel companies, world class golf courses, exciting gaming for rewards and entertainment, and an amazing array of recreation and spa facilities, we are sure you will find a career opportunity that suits you!
Thông tin liên hệ
- Phòng Nhân sự