• To manage, plan, organize, control and manage the smooth and efficient running of the Front Office Department and all related Guest services.

• Achieving maximum room sales, total guest satisfaction and must adhere to all the company policy and procedures

• Select, hire and train employees to meet the hotel required standards of service and hospitality.

• Maintaining an annual leave roster for high& low occupancy periods.

• Do a daily inspection and control to all Front Office sections, ensure that Front Office employees perform their daily duties according to required standards.

• Ensure that the business objectives are met i.e. room sales, guest satisfaction…

• Monitor and control guest’s credit status to ensure that payment is collectable and received on time.

• Perform a regular follow up for pending payments to ensure that they are collected.

• To assist and contribute on the Room Occupancy and Average Rate Forecast.

• To assist the Sales Team on business leads and hotel trends.

• Monitor all daily reports accuracy and timely submission, provide necessary input to determine room rate, business segmentation and structure.

• Maintain a close and supportive relationship with all other departments.

• To prepare the departmental budget and effectively control all department costs as per the budget.

• Respond to customer inquiries or complaints.

• Exceed guest expectations.

• Maintain client databases.

• Plan and conduct weekly communication with sales and marketing team.

• Prepare the Annual HK Budget (OSE)

• Send the report weekly/monthly/yearly to GM.

• Performing other duties that may be assigned by GM.

- Mức lương cạnh tranh theo năng lực

- Được hưởng đầy đủ chế độ phúc lợi, BHXH, BHYT

- Được hỗ trợ chi phí ăn ở hấp dẫn

- Khám sức khoẻ định kỳ hàng năm

- Xét tăng lương theo năng lực

- Qualifications – Bachelor’s Degree or Diploma in Hotel Management or equivalent.

-3-5 years experience in the same or similar position in a 4/5 star hotel.

- Understand financial planning and strategy.

-Proficiency in Microsoft Word, Excel, Power Point and Outlook.

-Command of the English language both written and verbal.

- Highly familiar with hotel management software.

- Strong leadership, interpersonal, organizational, communication skills, motivating, organizing, training abilities and solving problem.

- Flexible schedule is required, including evenings, weekends and holidays.

***** Salary is negotiable depending on experience.

Mail: Gửi email/ or Call: 034 5836286 (Ms Lệ).

Submission deadline: November 30 2020.