[Best Western Hạ Long] IT Supervisor

1. Supervises assigned Information Technology operations and employee, such as computer operations, production scheduling, data entry, telecommunications center, and user support / help desk functions.

2. Determines work requirements, priorities, and best use of resources for scheduled operations as well as during unplanned incidents.

3. Provides guidance to employee regarding work procedures, technical issues, work priorities, and special requests from customers.

4. Instructs employees in the use of new internal procedures and operating instructions and evaluates employees on assigned shift.

5. Troubleshoots technical, operational, or customer service problems and takes corrective action to resolve conflicts.

6. Ensures security of assigned operational center and assumes delegated management responsibility during emergencies.

7. Coordinates arrangements for service personnel to repair equipment insuring maximum up-time of all equipment.

8. Supervises and participates in the study of operations and procedures, and recommends changes to improve methods, procedures, service levels, and operational efficiency.

9. Notifies appropriate personnel of problems or changes to operational schedules or service levels.

10. Prepares statistical and narrative reports regarding operational, vendor, or user activities.

11. Provides training to assigned employee or other personnel regarding specialized computer applications.

12. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Joining training courses according standart of Best Western Hotels

Good salary, benefits and bonus

Have annual physical examination

Supporting shift meals at staff canteen

- Proficient in the use of Microsoft Office

Health certificate within of six months

Curriculim vitae in VietNamese certified by local People’s Committee

ID Card