FRONT DESK CLERK - NHÂN VIÊN LỄ TÂN
- Hạn nộp: 31/10/2021
- Mức lương: 8 - 12 triệu
Thông tin cơ bản
Quận Ba Đình - Hà Nội
Làm theo ca
Mô tả công việc
• The Front Desk Agent ensures that guests are provided with the immediate and professional service
• Provide general facilities and the latest equipment and service for the convenience of guests.
• Provide hotel information and offer the assistance with a perfect knowledge of hotel’s services & facilities and area information.
• She/he will ensure that her/his section is perfectly tidy at any time, the accessories & stationary used for the operations are refill as often as required and that the circuits of operations are followed strictly.
• To ensure that all the standards and procedures established at the Lotte Hotel Hanoi are followed successfully and permanently.
• The Front Desk Agent will be dynamic and efficient to serve all guests approaching the front desk with a professional, warm and positive attitude. She/he will be a main actor in the check in and check out process, which occur at the front desk, and will be available to help the guest in any of his request.
• Sales and assignment of guest room, checks guest in and out.
• Warmly welcome guests in a friendly and professional way .With repeat guest, it is compulsory to give recognition to guest.
• Fulfil guest expectation and deliver excellent service.
• Coordinate with concierge/bell/front desk during guest arrival/departure
• He/she must perform all tasks per instructions of the Front Desk Supervisor/Assistant Front Office Manager.
Quyền lợi được hưởng
- Attractive & competitive salary with high service charge.
- 02 months of probation with Full salary & Service charge
- Clear career development plan with many engaging training courses (local & international)
- Wonderful working environment with professional team.
- Annual vacation, Annual health check, Insurance and other welfare as in Labor Law.
Yêu cầu công việc
• Education: High school diploma or its equivalent. Bachelor’s degree or higher in related field preferred.
• Experience: Experience in 5-star hotel services preferred
• Credentials: Certificates in hotel services preferred
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
• Must speak English fluent enough to serve customers
• Must be service-minded to meet client needs
• Must possess expert knowledge on the Hotel operation
Yêu cầu hồ sơ
- Send your CV (Picture attached & Subject: Candidate Name - Position) to email: Nộp hồ sơ
- Interview appointment will be set up only to potential candidate at the soonest.
- Hotline: 024.3333.1089
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
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- Quy mô:
- Số 54 Liễu Giai, Cống Vị, Ba Đình, Hà Nội
Conveniently located between Hanoi’s Old Quarter and the new business districts, LOTTE HOTEL HANOI connects the rich cultural history of the past and the promising future of the city. Situated in the upper part of the magnificent 65-floor Lotte Center, LOTTE HOTEL HANOI proudly represents a new standard of international 5-star hotels. Featuring 318 rooms in total, with 235 standard rooms and 83 suites, which all offer a breathtaking panoramic view of Hanoi and 7 restaurants and bars with unique concepts, this is the ideal place for you to indulge in pure luxury and make any visit an idelible memory. With 14 stylish meeting rooms in various size, a wide range of meeting concept from intimate to expansive can be offered to the maximum of 1,200 guests.
Thông tin liên hệ
- HR Department - HR Department/Hanoi Office