FRONT DESK CLERK - NHÂN VIÊN LỄ TÂN
- Hạn nộp: 31/03/2021
- Mức lương: 8 - 12 triệu
Thông tin cơ bản
Quận Ba Đình - Hà Nội
Làm theo ca
Mô tả công việc
• The Front Desk Agent ensures that guests are provided with the immediate and professional service
• Provide general facilities and the latest equipment and service for the convenience of guests.
• Provide hotel information and offer the assistance with a perfect knowledge of hotel’s services & facilities and area information.
• She/he will ensure that her/his section is perfectly tidy at any time, the accessories & stationary used for the operations are refill as often as required and that the circuits of operations are followed strictly.
• To ensure that all the standards and procedures established at the Lotte Hotel Hanoi are followed successfully and permanently.
• The Front Desk Agent will be dynamic and efficient to serve all guests approaching the front desk with a professional, warm and positive attitude. She/he will be a main actor in the check in and check out process, which occur at the front desk, and will be available to help the guest in any of his request.
• Sales and assignment of guest room, checks guest in and out.
• Warmly welcome guests in a friendly and professional way .With repeat guest, it is compulsory to give recognition to guest.
• Fulfil guest expectation and deliver excellent service.
• Coordinate with concierge/bell/front desk during guest arrival/departure
• He/she must perform all tasks per instructions of the Front Desk Supervisor/Assistant Front Office Manager.
Quyền lợi được hưởng
- Attractive & competitive salary with high service charge.
- 02 months of probation with Full salary & Service charge
- Clear career development plan with many engaging training courses (local & international)
- Wonderful working environment with professional team.
- Annual vacation, Annual health check, Insurance and other welfare as in Labor Law.
Yêu cầu công việc
• Education: High school diploma or its equivalent. Bachelor’s degree or higher in related field preferred.
• Experience: Experience in 5-star hotel services preferred
• Credentials: Certificates in hotel services preferred
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
• Must speak English fluent enough to serve customers
• Must be service-minded to meet client needs
• Must possess expert knowledge on the Hotel operation
Yêu cầu hồ sơ
- Send your CV (Picture attached & Subject: Candidate Name - Position) to email: Gửi email
- Interview appointment will be set up only to potential candidate at the soonest.
- Hotline: 024.3333.1089
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 3MB
- Số 54 Liễu Giai, Cống Vị, Ba Đình, Hà Nội
- 024 3333 1089
Lotte Hotel (http://www.lottehotel.com/kr/) is the greatest hotel chain in South Korea and of the Top 3 Asia Brand Hotel. Lotte Hotel Hanoi is a true landmark of the city, connecting the Old Town where history is still kept alive and the New Business District, the symbol of Hanoi’s future. Situated on the upper part of the magnificent 65-floor building, Lotte Hotel Hanoi sets a new standard of 5-star hotel in the city and aims to be a global brand, that brings remarkable differentiation to the guests. We are now looking for qualified and talented people who are willing to give the guests emotional, knowledgeable and quality approach. In return, you will be given a competitive salary and benefit package, opportunities to develop your career.