InterContinental Club Manager

Position Summary

Is responsible of managing the activities of the Club InterContinental ensuring that Club guests receive prompt, professional attention and personal recognition in accordance to the brand standards for Club InterContinental.

Responsibilities

 Report directly to and communicates with Front Office Manager/ Hotel Manager.

 Communicate with Executive Chef/Vice President of F&B on all food and beverage related matters that affecting guest experience.

 Cooperate, coordinate and communicate with other departments as required,

 React to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

 Respond to guest requests and resolve any guest related issues.

 Manage the Club InterContinental staff.

 Support and assist Front Office at peak periods.

 Ensure VIPs and IHG Rewards guests receive special attention.

 Inspect Club InterContinental front of house and back of house regularly for cleanliness.

 Assist front desk in greeting, rooming and sending off VIP guests.

 Monitor Club InterContinental staff grooming standards.

 Conduct departmental daily briefing.

 Conduct monthly training for staff.

 Check billing instructions and monitors guest credit.

 Analyse and approve discounts and rebates.

 Analyse the rate variance report to ensure rooms revenue control.

Perform other jobs related to same functions and duties or assume other responsibilities and functions as assigned by management.

• Annual Health Check
• Accident Insurance
• Resort Discount
• Service Charge 
• Phone Allowance
• Shuttle Bus
• Duty Meal

Qualifications

 Degree: Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent.

 Years of experience: Minimum of 2 years’ related experience

 Must have a well-groomed appearance.

 Must be fluent English and Vietnamese both reading and writing. Other languages preferred.

 Computer skills: Must have good knowledge in PMS, Microsoft: Word, PowerPoint and Excel.

 Must have organizational and interpersonal skills.

Apply by Hoteljob.vn 

Or contact to Human resource department - Grand Ho Tram Strip

Phone number : 0254 378 8125/8130

 Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam