Restaurant Manager (Khách sạn Capella)
- Hạn nộp: 31/03/2021
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Hà Nội
Giờ hành chính
Ẩm thực
22/07/2021 15:03
Mô tả công việc
The Restaurant Manager oversees all facets of the restaurant including in-room-dining. The manager must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the restaurant staff.
THE ROLE
1. Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
2. Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all F&B restaurant related matters.
3. Oversees and manages the daily operations of the designated restaurant and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
4. To keep up to date with the current trends in the competitive market and assist the Executive Chef in the development of the service and menu pricing strategies. Be responsible for updating and development of the marketing tools of the service (e.g. menus, special events etc.) in a timely manner.
1. Supervises the administrative management of the service and restaurant (e.g. mail, glitch, procedures etc.). Oversee administrative duties such as roster planning, approval of annual leave, medical leave, public holiday leave application, up to date leave records as necessary.
5. Is responsible for the accurate financial and budget reporting to the management (e.g. financial objectives, P&L, budgeting, cost management, etc.).
6. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
7. Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
8. Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.
9. Is responsible for quality, maintenance and inventory management of materials, goods and operating equipment. Ensures that the equipment and premises of service is well-maintained and to report any work order issues to the engineering department.
10. Participate in recruitment activities, and manage performance of the team, feedback through team member recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
Quyền lợi được hưởng
Yêu cầu công việc
TALENT PROFILE
Qualification
o Diploma / Degree in Hospitality specializing in Food and Beverage or Restaurant Management is preferred
Work Experience
o 2 – 3 years prior experience is similar role/capacity at luxury hotels/resorts
Technical Skills
o Working knowledge of POS systems (e.g. MICROS)
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 1.000 - 4.999
- 3rd Floor, 13 Hai Ba Trung st. Hoàn Kiem Dist. Hanoi. Vietnam.
- https://sunhospitality.com.vn/
Sun Hospitality Group là khối du lịch nghỉ dưỡng thuộc Tập đoàn Sun Group, sở hữu chuỗi Khách sạn, Resort nghỉ dưỡng 5 sao đẳng cấp quốc tế trải dài ba miền Bắc, Trung, Nam như Intercontinental Danang Sun Peninsula Resort, Premier Village Resort Da Nang, Novotel Danang Premier Han River, Mercure Danang French Village Bana Hills, JW Marriott Phu Quoc Emerald Bay, Premier Village Phu Quoc, Premier Residences Phu Quoc, M. Gallery Sapa, ... Các Resort và Khách sạn này được Quản lý bởi các Tập đoàn Quản lý Khách sạn nổi tiếng hàng đầu thế giới như IHG, Marriott, Accor, Rosewood, ... Sun Hospitality Group luôn không ngừng xây dựng và phát triển thương hiệu cho các khách sạn, khu nghỉ dưỡng, sân golf, suối nước nóng và các dịch vụ vui chơi giải trí. Để có thể theo đuổi những mục tiêu mong muốn, chúng tôi đang tìm kiếm và tuyển dụng các tài năng ngành dịch vụ để gia nhập mái nhà Sun Group nói chung và Sun Hospitality Group nói riêng. Hãy tham gia cùng SHG để khẳng định sự thành công của bạn!
Thông tin liên hệ
- Nguyễn Thị Ngọc - Phụ trách Tuyển dụng