Houseman/ Nhân Viên Buồng Phòng

• Replenishes guests’ supplies

• Ensures guest services specified by superiors and guest requests are promptly and courteously

• Keep your supervisor updated on room service progress and alert them to any repairs needed

• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.

• Be organised - keep on top of supplies and amenities and always try to minimise waste

• Reunite items with owners – and log any lost and found propert

• Reports and submits lost and found articles to superior immediately

• Reports guest complaints to superior immediately

• Reports unusual behaviour/activities on floors to superior

• Complies with hotel’s health, safety and hygiene policy

• Attends meetings and training sessions as required

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life Safety

• Reports any health or safety hazards or any complaint or potential complaint to the Manager immediately

• Maintain good relations with interfacing departments, particularly Room Service, Laundry and Front Office

• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping

• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

• May regularly assist with deep cleaning projects

• Reports damage or malfunction in resort rooms to superior

• Maintains equipment in proper state of cleanliness and repair

• Meets with superior and takes on daily assigned tasks

• Adheres to personal grooming and hygiene standards

• Performs any other duties which may be assigned by the management from time to time

• Collects soiled linen from room Attendants card for delivery to laundry

• Collects and delivery clean linen from laundry to service areas

• Removes rubbish from guest rooms to compactor area

• Sweeps and clean housekeeping offices and store rooms

• Makes up roll-away beds and delivers to guest rooms

• Makes up cots for guests and delivers to rooms

• Removes and re-hangs curtains for cleaning

• Helps Room Attendants with cleaning programs

• Assists in public areas with cleaning programs

• Assist with turn down

• Maintain a thorough knowledge of other special amenities for VIP Guests, Priority Club Guests and repeat guests

• Maintain a thorough knowledge of guest room numbers and hotel layout

• Maintain a thorough knowledge of bathroom amenities for all room categories

• Respond to supervisors directions and collect and place items in guest rooms in a professional, efficient manner

• Return items to guest rooms in a professional, timely manner, adhering to room entry procedures

• Be a multi-skilled as a Room Attendant as well as other areas of Housekeeping

• Attends all staff training meetings as when directed by the superiors

• Be a friendly face and helping hand to our guests

• Look smart – wear your uniform with pride

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May assist with other duties as assigned by management.

• Competitive salary
  
• Service charge
• Social Insurance as law
• Bao Viet Health insurance for personal
• 24/7 Accident Insurance
• Relocation assistance
• Housing, uniform, meal, and transportation are provided by the resort

Primary Education or equivalent

2. Service years in the field:

Some housekeeping experience

3. Knowledge and skills:

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

4. Language:

Able to speak, read and write English

5. Preferred (if required)

• Resume
• Certificates related to applied position
• Phone: 091 906 5846 - 091 909 6325 (Human Resources)