Security Manager

Position Overview:

 The Security Manager is responsible for ensuring the security and safety of the whole property in the hotel as for hotel guests and staff.

 He leads and trains all his subordinates.

 He transmits all the information relayed to him by his direct superior and by the other departments to his subordinates.

 He manages the guest satisfaction efforts of his department in accordance with the hotels philosophy.

 To control the department’s expenses to minimize the costs.

Key Responsibilities:

General:

 Responsible to control the operation of Security department and all the security in the Hotel. In coordination with Human Resources department to control the procedures of the Hotel.

 Must send the department weekly roster and input the shift in HR Cadena system every Friday at the latest.

 Is responsible for department weekly roster, staff attendance, staff holiday plan according to hotel’s business and activity in order to avoid the overtime, annual leave/compensation outstanding.

 Is requested to involve, co-operate and support to the other departments which related to the hotel’s activities at anytime necessary.

Administrative:

 Monthly reporting on departmental security program to Executive Assistant Manager / General Manager

 Responsible for controlling of all confidential information of the Hotel.

Technical:

 Directs administers and co-ordinates the activities of the Security Department engaged in the implementation of the hotel’s security Procedures.

 Prepares and operates in accordance with security plan.

 Develops and recommends to the management security measure to safeguard :

• VIP’s and other guests

• Special functions in the hotel

• Hotel property and employee

• Vehicles in hotel property

 Plans and schedules the day-to-day activities of all security personnel, to ensure that all hotel areas are properly and adequately secured at all times.

 Make recommendations to management on all matters where the security of the hotel and materials and other property can be improved.

 Ensure that all the security staff is fully conversant with the operation of all fire equipment in the hotel and that fully and adequately maintain such equipment if a fire occurs in the hotel, it is fully investigated and reported to the Management.

 Implements procedure to ensure that the hotel’s policies and guidelines are observed, relating to the entry and exit of employees, suppliers, contractors employees, visitors and vehicle belonging to the company and other parties. This will include the discretionary right to search persons and vehicle.

 Investigates the report of any thefts and uses his sound judgment in dealing with these matters, and seeks the concurrence of the management if a police report is to be made.

 Maintains cooperation with the police and fire authorities and made responsible for dealing with any inquiries from them regarding crimes, accidents, etc involving the hotel, its employees or its guests.

 Allocates staff to carry out any other related duties, which may be required from time to time.

 Conducts training, meets with the hotel personnel, instructs on the use of proper security measure, and assists in the periodical fire drill.

 Prepares daily incident reports, requisitions and other inter-office memorandum.

 Prepares annual security goals, develops working methods and plans to carry out goals, compares actual accomplishments against goals periodically and takes necessary corrective action.

 Checks performance of personnel, reads logbooks to determine needs for action or follow up work, corrects mistakes or inadequacies of personnel.

 Praise staff for work well done, good work habits and other characteristics that are in common with the hotel’s goals and objectives.

 Command duties common to all supervisors and other senior security officers as may be assigned, which includes conducting performance appraisals.

 Monitor the security budget.

 Select new staff in conjunction with the Human Resource Department.

 Train personnel according to established procedures, conducts training meeting to discuss problems giving instructions and assignments, etc.

 Develop and implement procedures to govern security activities, see to it that personnel understand and adhere to approve standard procedures and policies of the hotel.

 See to the enforcement of all house rule policies, rules and regulations pertaining to security activities.

 Spot check employee performance regularly, correct mistakes and inadequacies.

Human:

 Is reponsible for the implementation of the staff manual.

 Reminds staff of grooming and reports to Head of department concerning and the personnel office.

 Reports to the superiors the staff attitudes and motivation during patrolling.

 Coordinates with the personnel office for the lockers, new staff, canteen meals, issuances, staff’s time in & out.

 Have a good relationship with all colleagues.

 Be understanding, supportive, encouraging and helpful to all.

Commercial:

 To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.

 Introduces to guests the hotel products and services.

 Coordinates with all department for energy and water saving.

 Coordinates with other department for the beach cleaning.

Relations:

 Reports direct to Room Division Manager.

 Help other departments when and where necessary.

 Keeps good relation with the local police.

Social insurance, health insurance, unemployment insurance according to Labor Laws

Professional, dynamic working environment

Competencies

• Strong leadership skills

• Excellent communication and customer contact skills

• Well-presented and professionally groomed at all times

Knowledge and Experience

• Bachelor's Degree 

• Minimum 3 years of Management experience

• Excellent reading, writing and oral proficiency in English language

• Proficient in MS Excel, Word, & PowerPoint

- Chứng minh nhân dân

- Sổ hộ khẩu

- Giấy khám sức khỏe

- Sơ yếu lý lịch

- Xác nhận hạnh kiểm

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