Reservation Manager
- Hạn nộp: 31/03/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Cát Hải - Hải Phòng
Giờ hành chính
Tiền sảnh
29/02/2024 13:03
Mô tả công việc
• Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
• Ensure information provided to guests is accurate and individualized
• Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge
• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
• Assist in preparing daily, weekly and monthly reports
• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
• Ensure smooth shift changes with proper pass-on to the next shift
• Report any equipment failures/problems & repair requests to Maintenance Department
• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Coordinate and communicate with all other departments to ensure a smooth operation
Team Management
• Interview, select and recruit direct reports
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Other Responsibilities
• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
Quyền lợi được hưởng
6 working days or 48 hours
100% salary of probation contract with monthly service charge
Free accommodation at nice and modern staff house
Uniforms and duty meals provided by hotel
Social – Health insurance per labor code
Employee of the month/ Year award/ Birthday celebration/ Year End Party
Special discount with Accor properties
Career development opportunities at the international hotel group
Yêu cầu công việc
Knowledge & Experience/ Kiến thức và kinh nghiệm:
• Diploma education./ Chứng chỉ cao đẳng trở lên.
• Minimum 1 year of experience in a similar capacity or minimum 2 years of experience in the area of reservation./ Tối thiểu kinh nghiệm 1 năm ở vị trí Giám sát hoặc 2 năm kinh nghiệm ở cùng vị trí.
• Excellent reading, writing and oral proficiency in English language./ Giao tiếp thông thạo bằng Tiếng Anh.
• Proficient in MS Excel, Word, & PowerPoint./ Sử dụng tin học thành thạo.
• Accor background is a plus/ Đã từng làm việc trong các khách sạn của Accor là điểm cộng.
• Knowledge of Opera system is a must/ Hiểu biết và sử dụng thành thạo phần mềm Opera- bắt buộc.
Competencies/ Năng lực:
• Strong leadership, interpersonal and training skills./ Kỹ năng lãnh đạo, liên lạc, đào tạo tốt.
• Good communication and customer contact skills./ Kỹ năng giao tiếp và liên hệ khách hàng tốt.
• Service oriented with an eye for details./ Óc quan sát tỉ mỉ, chi tiết.
• Ability to work well in stressful & high-pressure situations./ Có khả năng làm việc dưới áp lực cao.
• A team player & builder./ Xây dựng và điều hành đội ngũ.
• A motivator & self-starter./ Năng động, nhiệt tình.
• Well-presented and professionally groomed at all times./ Diện mạo và tác phong chuyên nghiệp mọi lúc mọi nơi.
Yêu cầu hồ sơ
Cat Co III Beach, Cat Ba Island, Cat Hai Dist.
Hai Phong, 180000, Vietnam
T: (+84) 225 388 7360
M: (+84) 379 939 978
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- Quy mô:
- Bãi tắm Cát Cò 3, tt. Cát Bà, h.Cát Hải, TP.Hải Phòng.
Nestled between towering limestone karsts and lush island mountains, Hôtel Perle D'Orient Cat Ba – MGallery welcomes travellers to a world of tranquil beauty, unhurried exploration and homegrown delights. The resort brings a cosmopolitan touch to a classic Indochine style, while offering guests sublime views of Lan Ha Bay and nearby Cat Ba National Park. Featuring an open-style layout that's modelled after traditional Vietnamese homes, each of 121 rooms at Hôtel Perle D'Orient has been designed to evoke Indochine's storied history. It is a history that comes alive in the well-appointed interior décor: high quality hardwood floors, old-style clawfoot bathtubs, rattan wicker chairs, traditional ceiling fans and intricate tiling patterns. All make use of classic material and furnishings to capture the spririt of heyday Indochine
Thông tin liên hệ
- Phòng Nhân Sự - T&C Department